Collections Customer Service Representative

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family, providing customer-focused financing solutions. The Collections Customer Service Representative is responsible for delivering quality customer service while collecting and negotiating repayment terms on delinquent accounts 1-60 days past due. Responsibilities Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income Process, follow up, and resolve inbound collection and customer service telephone inquiries Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered Meet or exceed established call volume and account action requirements Other duties as assigned Skills High School graduate or equivalent 18 years or older Basic knowledge of installment loans, consumer collections, and collections regulations & laws, nice to have Previous collections experience preferred but not required Prior experience working in a customer service/retail/collections type of role is helpful Benefits Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Company Overview Lithia & Driveway is an automotive dealership network headquartered in Medford, Oregon. It was founded in 1968, and is headquartered in Medford, Oregon, USA, with a workforce of 10001+ employees. Its website is