Collections Analyst I

Ingersoll Rand is a company with over 160 years of technology leadership, dedicated to making life better for its employees and customers. They are seeking a Collections Analyst to manage a diversified accounts receivable portfolio, resolve disputes, and strengthen customer relationships while ensuring healthy cash flow. Responsibilities Use available collection software tools (Getpaid) to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO) Manage domestic and/or international accounts receivable accounts by analyzing, identifying, and reporting problem accounts Monitor past due customer accounts, contact customers, and resolve issues that may delay timely payment Identify issues for escalation and request credit holds Develop and maintain business relationships with customers and sales office personnel Customer account reconciliation and identifying and tagging disputed items within assigned portfolio Tracking and ensuring timely clearing of these disputed items is required Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required Ensures timely and accurate responses to: customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests/opportunities Skills Associates Degree in Accounting / Finance 1+ years of experience working in accounts receivable / collections 1+ years ERP accounting software experience 1+ years of experience working within Microsoft Office Suite products 1+ years of demonstrated experience collaborating with internal and external customers Strong numerical aptitude with exceptional attention to detail and accuracy Highly organized, with the ability to manage multiple priorities and plan work effectively across daily, weekly, and monthly timelines Strong interpersonal skills with the ability to build effective relationships across sales, commercial offices, manufacturing teams, and customers Clear, professional written and verbal communication skills Bachelor's degree in Accounting or Finance SAP or Oracle experience Hands on experience with Microsoft Dynamics AX (Axapta) Benefits Health care options like medical and prescription plans Dental and vision coverage Wellness programs Life insurance A robust 401(k) plan Paid time off An employee stock grant Company Overview Ingersoll Rand is an industrial manufacturing company that provides mission-critical flow creation and industrial solutions. It was founded in 1871, and is headquartered in Davidson, North Carolina, USA, with a workforce of 10001+ employees. Its website is