Cold Email Infrastructure Support (Job ID: RAMDEE1)
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https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR ENTIRE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
Technical Support Specialist (Cold Email Infrastructure)
š Job ID: RAMDEE1
š¢ Industry: Information Technology and Services
š Location: LATAM preferred / South Africa
š Job Status: Full Time
ā° Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM EST, with occasional flexibility to start earlier, stay later, and provide limited weekend support as needed
š° Salary: $1500 - $2000 per month (Based on experience)
š Target Start Date: ASAP
Role Overview
About the Client:
The client operates in the cold email and lead generation space, providing infrastructure solutions that enable businesses to scale outbound campaigns effectively. Their core service involves providing email accounts and supporting clients in setting up and managing their outreach systems. With over 250 active customers, the business is growing quickly and focuses on delivering reliable, high-quality support to users navigating technical aspects such as email deliverability, DNS configuration, and campaign setup.
About the Role:
The client is looking for a highly organized and responsive Customer Support Specialist with experience in cold email infrastructure. This person will act as a key operator in managing incoming support requests, troubleshooting technical issues, and ensuring customer success across multiple communication channels. The role requires someone who understands the cold email ecosystem, can think critically, and is comfortable taking ownership of problems while maintaining clear and professional communication with clients.
Key Responsibilities
Ticket & Communication Management
Gather and organize incoming support requests from multiple channels including Slack, WhatsApp, email, and ticketing systems
Maintain accurate tracking of all requests using internal systems such as Google Sheets and ticketing tools
Ensure all new issues are logged, categorized, and prioritized properly
Customer Support & Troubleshooting
Respond to customer inquiries in a timely and professional manner
Troubleshoot issues related to email infrastructure, deliverability, and platform usage
Assist customers with setup tasks and provide hands-on support when needed
Identify root causes of recurring issues and propose solutions
Operational Support
Execute technical tasks related to account setup, DNS configuration, and campaign readiness
Follow internal processes while also adapting to unstructured and dynamic requests
Continuously improve workflows and organization of support operations
Collaboration & Communication
Communicate clearly with the client and escalate issues when necessary
Participate in occasional customer calls and provide support independently when required
Act as a reliable right-hand support partner to ensure smooth day-to-day operations
Qualifications & Skills
Must
Experience working with cold email campaigns or within a cold email or lead generation team
Understanding of key concepts such as DNS records, MX records, email deliverability, and inbox setup
Familiarity with tools like Instantly or similar cold email platforms
Strong written and spoken English communication skills
Proven ability to manage multiple tasks and prioritize effectively
High level of responsiveness, reliability, and punctuality
Preferred
Experience in a customer support or virtual assistant role
Familiarity with tools such as Cloudflare or similar infrastructure platforms
Basic understanding of list building and copywriting within cold email contexts
Experience working in fast-paced, startup-like environments
Personality Traits
Highly organized and detail-oriented
Proactive problem solver who can think independently
Strong sense of ownership and accountability
Responsive and dependable with a strong work ethic
Comfortable working in dynamic environments with shifting priorities
Apply To This Job
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR ENTIRE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
Technical Support Specialist (Cold Email Infrastructure)
š Job ID: RAMDEE1
š¢ Industry: Information Technology and Services
š Location: LATAM preferred / South Africa
š Job Status: Full Time
ā° Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM EST, with occasional flexibility to start earlier, stay later, and provide limited weekend support as needed
š° Salary: $1500 - $2000 per month (Based on experience)
š Target Start Date: ASAP
Role Overview
About the Client:
The client operates in the cold email and lead generation space, providing infrastructure solutions that enable businesses to scale outbound campaigns effectively. Their core service involves providing email accounts and supporting clients in setting up and managing their outreach systems. With over 250 active customers, the business is growing quickly and focuses on delivering reliable, high-quality support to users navigating technical aspects such as email deliverability, DNS configuration, and campaign setup.
About the Role:
The client is looking for a highly organized and responsive Customer Support Specialist with experience in cold email infrastructure. This person will act as a key operator in managing incoming support requests, troubleshooting technical issues, and ensuring customer success across multiple communication channels. The role requires someone who understands the cold email ecosystem, can think critically, and is comfortable taking ownership of problems while maintaining clear and professional communication with clients.
Key Responsibilities
Ticket & Communication Management
Gather and organize incoming support requests from multiple channels including Slack, WhatsApp, email, and ticketing systems
Maintain accurate tracking of all requests using internal systems such as Google Sheets and ticketing tools
Ensure all new issues are logged, categorized, and prioritized properly
Customer Support & Troubleshooting
Respond to customer inquiries in a timely and professional manner
Troubleshoot issues related to email infrastructure, deliverability, and platform usage
Assist customers with setup tasks and provide hands-on support when needed
Identify root causes of recurring issues and propose solutions
Operational Support
Execute technical tasks related to account setup, DNS configuration, and campaign readiness
Follow internal processes while also adapting to unstructured and dynamic requests
Continuously improve workflows and organization of support operations
Collaboration & Communication
Communicate clearly with the client and escalate issues when necessary
Participate in occasional customer calls and provide support independently when required
Act as a reliable right-hand support partner to ensure smooth day-to-day operations
Qualifications & Skills
Must
Experience working with cold email campaigns or within a cold email or lead generation team
Understanding of key concepts such as DNS records, MX records, email deliverability, and inbox setup
Familiarity with tools like Instantly or similar cold email platforms
Strong written and spoken English communication skills
Proven ability to manage multiple tasks and prioritize effectively
High level of responsiveness, reliability, and punctuality
Preferred
Experience in a customer support or virtual assistant role
Familiarity with tools such as Cloudflare or similar infrastructure platforms
Basic understanding of list building and copywriting within cold email contexts
Experience working in fast-paced, startup-like environments
Personality Traits
Highly organized and detail-oriented
Proactive problem solver who can think independently
Strong sense of ownership and accountability
Responsive and dependable with a strong work ethic
Comfortable working in dynamic environments with shifting priorities
Apply To This Job