Cloud Engineer I - IN (Remote)

Job Title: L1 AWS Support EngineerJob Description:As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.Key Responsibilities:Incident Management: Receive and log incident tickets. Troubleshoot and resolve basic AWS-related issues. Escalate complex issues to higher-level support teams.Monitoring and Alerting: Monitor AWS environments for performance and availability issues. Respond to alerts and take corrective actions.Knowledge Base Management: Contribute to and maintain knowledge base articles. Document troubleshooting steps and solutions. Customer Interaction: Communicate effectively with customers to understand their issues. Provide clear and concise explanations of technical issues. Security: Adhere to security best practices and policies. Identify and report potential security threats. Required Skills and Qualifications: Technical Skills: Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.) Knowledge of basic troubleshooting techniques. Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell). Deployment and Configuration: Deploy and configure AWS resources as per predefinedtemplates. Backup and Recovery: Perform regular backups and restore operations. Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs. Soft Skills: Excellent communication skills, both written and verbal. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Customer-focused approach. Certifications (Preferred): AWS Certified Cloud Practitioner Apply tot his job