Client Support Representative (Bilingual)
NATURE AND SCOPE OF JOB
The Client Support Representative is responsible for providing order-level analysis and accurate responses to client and/or candidate inquiries, concerns, and requests regarding the company products and services.
DESCRIPTION OF DUTIES
Engages and builds relationships with clients and applicants, with a focus on providing a positive, memorable customer experience.
Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy.
Adheres to, achieves, and maintains customer service support levels and standards in all interactions (email, phone, and chat).
Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
Demonstrates a comprehensive understanding of the client's products and services to quickly facilitate resolution.
Adheres to, achieves, and maintains support levels and standards in all interactions.
Handles complex customer service and support issues and escalates as necessary.
Handles all candidate inquiries.
Other duties as required.
MINIMUM QUALIFICATION REQUIREMENTS:
5 successful passes or more at CSEC or equivalent.
Qualification in Customer service will be an asset.
1-2 years of experience in a similar role.
SKILLS:
Communication
Critical Thinking
Problem Solving
Attention to Detail
The Client Support Representative is responsible for providing order-level analysis and accurate responses to client and/or candidate inquiries, concerns, and requests regarding the company products and services.
DESCRIPTION OF DUTIES
Engages and builds relationships with clients and applicants, with a focus on providing a positive, memorable customer experience.
Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy.
Adheres to, achieves, and maintains customer service support levels and standards in all interactions (email, phone, and chat).
Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
Demonstrates a comprehensive understanding of the client's products and services to quickly facilitate resolution.
Adheres to, achieves, and maintains support levels and standards in all interactions.
Handles complex customer service and support issues and escalates as necessary.
Handles all candidate inquiries.
Other duties as required.
MINIMUM QUALIFICATION REQUIREMENTS:
5 successful passes or more at CSEC or equivalent.
Qualification in Customer service will be an asset.
1-2 years of experience in a similar role.
SKILLS:
Communication
Critical Thinking
Problem Solving
Attention to Detail