Client Support Engineer

Ensono is a managed service provider that empowers clients to achieve key business outcomes. The Client Support Engineer is responsible for providing hands-on technical support and maintenance for end-user devices, servers, and network equipment, ensuring that IT systems are operational, secure, and compliant with company policies.ResponsibilitiesProvide onsite technical support for hardware, software, and network issues, ensuring timely resolution and minimal disruption to business operationsInstall, configure, and maintain end-user devices (desktops, laptops, printers, mobile devices) and peripherals in InTune, SCCM, and Thin Client PlatformsTroubleshoot and resolve incidents related to operating systems, applications, and connectivity for supported platforms, including Windows, Linux, and network devicesAdminister and manage user access for local systems, following established security and compliance protocolsUnlock or reset passwords for users as needed, supporting day-to-day operational requirementsMaintain up-to-date knowledge of support tools, technologies, and best practices relevant to the onsite environmentMaintain and renew certifications required for system access and management, ensuring continued compliance and eligibilitySkillsExperience providing onsite technical support for end-user devices, servers, and network equipmentStrong understanding of IT support principles, tools, and best practicesExcellent communication, documentation, and collaboration skillsBenefitsUnlimited Paid Days OffThree health plan options401k with company matchEligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accountsFamily Forming Benefit including fertility coverage and adoption/surrogacy reimbursementPaid childbearing and paternal leaveEducation Reimbursement, Student Loan Assistance or 529 College FundingSabbatical leaveWellness programFlexible work scheduleCompany OverviewEnsono delivers managed IT services to optimize and modernize mainframes, infrastructure, and cloud for clients. It was founded in 1969, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.ensono.com.Company H1B SponsorshipEnsono has a track record of offering H1B sponsorships, with 27 in 2025, 20 in 2024, 16 in 2023, 19 in 2022, 19 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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