Client Support Assistant
About the Role A Client Support Unicorn combines EA skills with frontline communication and customer success. They ensure clients feel supported, engaged, and connected. Why Assistantly? We recruit the best of the best — we care as much about the right soft skills as we do about hard skills. We want you here long-term and give you the benefits and support you’ve always dreamed of. We work one-on-one to match you with the perfect client. We love the strategic, initiative-taking, proactive doers of the world. You’ll have your own Talent Success Manager dedicated to your success. We focus on long-term partnerships, not projects. We live by: Stay humble. Be grateful. Work hard. Core Responsibilities Manage executive inbox and correspondence Organize calendars, schedule meetings, and confirm appointments Track tasks, projects, and deadlines to ensure nothing slips Prepare agendas, documents, and notes for meetings Organize files, documents, and data for easy access Book travel and manage itineraries Conduct light research to support decision-making Client Success Emphasis Responsibilities Respond to support tickets and client emails Send updates, reminders, and weekly reports Proactively check in with clients and accounts Set up onboarding dashboards, folders, or knowledge bases Schedule check-ins, calls, and follow-ups Collect testimonials, feedback, and call notes Requirements Minimum 3+ years of client success, support, or executive assistant experience Exceptional written and verbal communication skills with a client-first mindset Naturally proactive, collaborative, and responsive — ensures clients feel supported and valued Highly organized and consistent in managing tickets, reports, and follow-ups Growth-oriented professional seeking a long-term partnership with opportunities to scale Benefits Unlimited earning potential if you choose to take on multiple clients and have the capacity Generous health allowance to support your well-being Profit-sharing opportunities as the company grows Access to exclusive upskilling and training in AI, operations, and leadership Monthly raffles and performance bonuses A tight-knit, supportive community and a dedicated Talent Success Manager to guide your journey About the company We Engineer Unicorns, Your Strategic Integrator High-level, offshore generalists trained to think like operators, act like founders, and plug into every corner of your business- and fast! One Hire. Total business leverage every elite leader can’t live without. #assistantly #wefindunicorns