Client Success Manager
ABOUT THE ROLE
We are looking for a proactive and commercially driven Client Success Manager to join our team and become a key point of contact for our merchants across both operational and business matters.
This role sits at the intersection of client relationship management, business growth, analytics, and cross-functional coordination. The ideal candidate is someone who can build strong client partnerships, deeply understand merchant needs, identify growth opportunities, track performance, and work closely with internal teams to ensure excellent service delivery and long-term account development.
WHAT YOU’LL BE WORKING ON
Managing merchant relationships end-to-end as the main point of contact
Driving account growth through retention, upsell, and optimization
Analyzing performance metrics (traffic, volumes, conversion) and identifying opportunities
Delivering reporting, forecasting, and actionable business insights
Coordinating cross-functional work (compliance, legal, tech, ops, partnerships)
Supporting onboarding, launches, and ongoing client operations
Contributing to new business opportunities and parts of the commercial cycle
Preparing tailored proposals and supporting deal development
Representing the company at industry events and networking
WHAT YOU NEED TO SUCCEED IN THIS ROLE
Experience in Client Success / Account Management / BD / Sales in fintech, payments, PSP, or acquiring
Strong understanding of merchant needs and payment flows (settlements, methods, setup)
Solid analytical skills and ability to work with performance data
Commercial mindset with focus on growth and revenue opportunities
Strong communication and stakeholder management skills
Ability to manage multiple priorities and act as a central coordination point
Experience working cross-functionally with technical and non-technical teams
Structured, proactive, and solution-oriented approach
English B2+ and fluent russian
WHAT WE OFFER
An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
Remote type of work
20 days of vacation time; bank holidays; Sick leaves; Additional birthday day off
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture
We are looking for a proactive and commercially driven Client Success Manager to join our team and become a key point of contact for our merchants across both operational and business matters.
This role sits at the intersection of client relationship management, business growth, analytics, and cross-functional coordination. The ideal candidate is someone who can build strong client partnerships, deeply understand merchant needs, identify growth opportunities, track performance, and work closely with internal teams to ensure excellent service delivery and long-term account development.
WHAT YOU’LL BE WORKING ON
Managing merchant relationships end-to-end as the main point of contact
Driving account growth through retention, upsell, and optimization
Analyzing performance metrics (traffic, volumes, conversion) and identifying opportunities
Delivering reporting, forecasting, and actionable business insights
Coordinating cross-functional work (compliance, legal, tech, ops, partnerships)
Supporting onboarding, launches, and ongoing client operations
Contributing to new business opportunities and parts of the commercial cycle
Preparing tailored proposals and supporting deal development
Representing the company at industry events and networking
WHAT YOU NEED TO SUCCEED IN THIS ROLE
Experience in Client Success / Account Management / BD / Sales in fintech, payments, PSP, or acquiring
Strong understanding of merchant needs and payment flows (settlements, methods, setup)
Solid analytical skills and ability to work with performance data
Commercial mindset with focus on growth and revenue opportunities
Strong communication and stakeholder management skills
Ability to manage multiple priorities and act as a central coordination point
Experience working cross-functionally with technical and non-technical teams
Structured, proactive, and solution-oriented approach
English B2+ and fluent russian
WHAT WE OFFER
An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
Remote type of work
20 days of vacation time; bank holidays; Sick leaves; Additional birthday day off
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture