Client Services Specialist

Lifespark is a senior health company headquartered in St. Louis Park, Minnesota, dedicated to helping seniors navigate their healthcare options. The Client Service Specialist will be the first point of contact for clients, responsible for managing inquiries, establishing relationships, and coordinating services to ensure a seamless experience for clients and families.ResponsibilitiesManage new client inquiries from receipt to hand-off with Case ManagementEnsure all client questions and needs are addressedRecommend and start the correct service for each clientReceive referrals via phone, fax, email, or in personReview referrals for required components and additional gaps to meet client needsReceive back-flow calls from the front desk if neededReconcile missing components of referrals through follow-up/coordination with providersCoordinate with all business line leaders, as needed, to include Home Health, Hospice and Community Home Care, Primary CareAchieve timely service delivery within Compliance standardsEnter referral information into EMR and Salesforce for trackingMaintain accurate EMR environment to Compliance standardsResponsible for converting calls to referrals/admissions to meet conversion targetsRespectfully and actively listens to others to gain a full understanding of client needsComprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideasAppropriately adapts his/her message, style, and tone to accommodate a variety of audiencesHas a personal vision/mission aligned with Lifespark’s and gives compelling reasons for ideasEmploys a variety of interpersonal skills and leadership skills to increase the impact he/she has on othersGives others feedback in a way that wins their support and motivates them to actIs a good negotiator, always seeking win-win agreementsProfessional demeanor: adheres to all performance standards in Lifespark Employee HandbookMaintains client confidentiality and professional standards as outlined in the Lifespark Employee HandbookBuilds professional relationships in the community representing Lifespark in a professional and positive lightReports awareness of community events or situations that may affect Lifespark business activitiesMaintains composure and effectiveness despite stressful circumstancesUnderstands personal stressors and takes steps to limit their impactKeeps issues and situations in perspective and reacts appropriately (e.g. does not over-react to situations or what others say)Avoids the reactive “crisis” style of workWorks on issues that may not be urgent like self-development, planning, and relationship buildingAble to prioritize work tasksCan appropriately identify and say “no” to unimportant time wastersAccomplishes work on-timeArrives early or on-time for meetingsReturns telephone calls, memos and letters promptlySkills1–2 years of experience in healthcareStrong customer service and phone skillsProficiency with medical terminologyProficient with technology (EMR, Microsoft Office, etc.)Experience with referral and/or intakeKnowledge of community resources and payer sourcesBenefitsAnnual Reviews/Raises {Shift differentials if applicable}Paid Time Off – Vacation TimeMileage reimbursementMedical, Dental, Vision benefits for Full Time HiresShort-Term Disability & Long-Term Disability InsuranceLife Insurances401k + Company Match for full-time and part-time employeesReferral bonusesCareer path to other positions within our growing company!Company OverviewLifespark is a complete senior health company. It was founded in 2004, and is headquartered in St Louis Park, Minnesota, US, with a workforce of 501-1000 employees. Its website is http://www.Lifespark.com.



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