Client Services Analyst I
SS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut. They are seeking a Client Services Analyst I to join their Client Services team, where the individual will engage with clients, resolve technical issues, and build strong relationships with financial institutions. Responsibilities Serve as the first point of contact for client inquiries via phone, email, and web, delivering timely and professional support Troubleshoot and resolve technical and product-related challenges, focusing on low-volume, high-complexity cases that require analytical thinking Work closely with internal teams—including Professional Services, Product Management, and Product Development —to ensure seamless client experiences Act as an escalation point for client counterparties and internal stakeholders, helping drive resolution and maintain trust Develop strong partnerships with clients, including portfolio managers, traders, and operations teams, to understand their needs and deliver value Handle multiple client requests simultaneously while maintaining high levels of accuracy, responsiveness, and satisfaction Participate in training programs and ongoing development initiatives to enhance your skills and grow within the organization Skills Bachelor's degree Strong verbal and written communication skills Proven problem-solving and analytical abilities Passion for client service and relationship building Ability to learn quickly, adapt to new tools, and take initiative Familiarity with MS Windows, MS Office, and general system architecture Flexibility to support market hours and occasional weekend on-call shifts Experience in a customer service or client-facing role Degree in MIS, Computer Science, Finance, Economics, Math, or a related field 1–2 years of experience in financial services, accounting, or a related industry Exposure to portfolio accounting or trade order management systems Familiarity with SQL, UNIX, or LINUX environments Benefits Medical, dental, and vision coverage A 401(k) plan with company match Paid time off Holidays Parental leave Professional development reimbursement opportunity Company Overview SS&C is a global provider of investment and financial software-enabled services and software focused exclusively on the global financial It is a sub-organization of SS&C Black Diamond Wealth Solutions. It was founded in 1986, and is headquartered in Windsor, Connecticut, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship SS&C Technologies has a track record of offering H1B sponsorships, with 12 in 2026, 105 in 2025, 59 in 2024, 74 in 2023, 35 in 2022, 30 in 2021, 21 in 2020. Please note that this does not guarantee sponsorship for this specific role.