Client Account Specialist - Remote US
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Client Account Specialist at Gainwell, you will serve as a key point of contact for clients, ensuring exceptional service delivery and fostering strong business relationships. In this role, you will collaborate with internal teams and external stakeholders to address client needs, resolve issues, support account management activities, and contribute to overall client satisfaction. The ideal candidate is customer-focused, highly organized, analytical, and skilled at managing multiple priorities in a fast-paced environment.
Your role in our mission
Serve as a primary point of contact for assigned client accounts, building and maintaining positive business relationships.
Respond to client inquiries and requests in a timely, professional, and customer-focused manner.
Coordinate with internal departments to address client concerns, resolve issues, and ensure service expectations are met.
Monitor account activity and identify opportunities to improve client satisfaction and operational efficiency.
Maintain accurate client records, account documentation, and communications within CRM systems and internal databases.
Prepare reports, account summaries, and other documentation to support client meetings and business reviews.
Analyze account data and trends to identify potential issues, recommend solutions, and support decision-making.
Assist with onboarding new clients, account transitions, and implementation activities as needed.
Escalate complex issues appropriately and follow through to resolution while maintaining clear communication with clients.
Ensure compliance with company policies, procedures, and applicable regulatory requirements.
Support special projects, process improvement initiatives, and other account management activities as assigned.
What we're looking for
2+ years of experience in customer service, account management, client services, or a related business support role.
Strong customer service and relationship management skills with the ability to build trust and maintain positive client partnerships.
Excellent verbal and written communication skills with the ability to communicate effectively with clients and internal stakeholders.
Proficiency with CRM software and Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Strong analytical, problem-solving, and conflict resolution skills with exceptional attention to detail and accuracy.
What you should expect in this role
Remote within the U.S.
Video cameras must be used during all interviews, as well as during the initial week of orientation.
To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
To test your internet speed, go to Google and search for “Internet Speed Test.”
Opportunity to support multiple client accounts and business initiatives.
Primarily remote work environment with occasional travel or onsite meetings based on business needs.
Standard business hours with flexibility as needed to support client requirements.
This posting is intended for pipelining. We will accept applications on an ongoing basis.
#LI-REMOTE #LI-JA1 #LI-CM1
The pay range for this position is $55,600.00 - $79,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Summary
As a Client Account Specialist at Gainwell, you will serve as a key point of contact for clients, ensuring exceptional service delivery and fostering strong business relationships. In this role, you will collaborate with internal teams and external stakeholders to address client needs, resolve issues, support account management activities, and contribute to overall client satisfaction. The ideal candidate is customer-focused, highly organized, analytical, and skilled at managing multiple priorities in a fast-paced environment.
Your role in our mission
Serve as a primary point of contact for assigned client accounts, building and maintaining positive business relationships.
Respond to client inquiries and requests in a timely, professional, and customer-focused manner.
Coordinate with internal departments to address client concerns, resolve issues, and ensure service expectations are met.
Monitor account activity and identify opportunities to improve client satisfaction and operational efficiency.
Maintain accurate client records, account documentation, and communications within CRM systems and internal databases.
Prepare reports, account summaries, and other documentation to support client meetings and business reviews.
Analyze account data and trends to identify potential issues, recommend solutions, and support decision-making.
Assist with onboarding new clients, account transitions, and implementation activities as needed.
Escalate complex issues appropriately and follow through to resolution while maintaining clear communication with clients.
Ensure compliance with company policies, procedures, and applicable regulatory requirements.
Support special projects, process improvement initiatives, and other account management activities as assigned.
What we're looking for
2+ years of experience in customer service, account management, client services, or a related business support role.
Strong customer service and relationship management skills with the ability to build trust and maintain positive client partnerships.
Excellent verbal and written communication skills with the ability to communicate effectively with clients and internal stakeholders.
Proficiency with CRM software and Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Strong analytical, problem-solving, and conflict resolution skills with exceptional attention to detail and accuracy.
What you should expect in this role
Remote within the U.S.
Video cameras must be used during all interviews, as well as during the initial week of orientation.
To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
To test your internet speed, go to Google and search for “Internet Speed Test.”
Opportunity to support multiple client accounts and business initiatives.
Primarily remote work environment with occasional travel or onsite meetings based on business needs.
Standard business hours with flexibility as needed to support client requirements.
This posting is intended for pipelining. We will accept applications on an ongoing basis.
#LI-REMOTE #LI-JA1 #LI-CM1
The pay range for this position is $55,600.00 - $79,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.