Claim Technical Director

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow. Great American Custom, an underwriting division of Great American Insurance Group, dedicates itself to serving client needs and delivering outstanding service. We have made a name for ourselves as a full-service underwriting organization focused on long-term client relationships and customized business solutions. We specialize in providing primary casualty products as well as umbrella and capacity excess products that meet the needs of the commercial market. Our policy holders range from small businesses to complex multi-national corporations and Fortune 1000 accounts. Essential Job Functions and Responsibilities Manages a book of claims for a significant size or complex product(s). Investigates and maintains claims: Reviews and evaluates coverage and/or liability. Secures necessary information (i.e., reports, policies, appraisals, releases, statements, records, or other documents) in the investigation of claims. Works toward the resolution of claims files, and attends arbitrations, mediations, depositions, or trials as necessary. May affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority. Conveys highly complex information (coverage, decisions, outcomes, negotiations, etc.) to all appropriate parties maintaining professional demeanor in all situations. Ensures that claims payments are issued in a timely and accurate manner. Ensures compliance of claims handling pursuant to all state, legal, statutory, and regulatory bodies to comply with all company procedures and requirements. Serves as the technical expert on a product(s). Evaluates and makes recommendations to executive management on internal and external issues of strategic importance to a product(s). Accountable for achieving performance targets/business results. Provides technical advice, assistance, and training to lower level positions, management and other functional areas. Interacts with underwriting and marketing regarding claims trend issues. May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports. Performs other duties as assigned. Job Requirements Education: Bachelor’s Degree or equivalent experience. Field of Study: Liberal Arts, Business or a related discipline. Experience: Generally, 10 to 12 years of related experience. Company: GAIC Great American Insurance Company Salary Range: $105,800.00 -$141,500.00 Benefits: Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process. Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!” To learn more, visit our Career Page

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