Chat Support Agent
Job Overview
We are seeking a motivated and efficient Chat Support Agent to assist customers in real time via live chat and messaging platforms. This fully remote role is perfect for someone who can type quickly, think on their feet, and deliver friendly, accurate support with every interaction.
Key Responsibilities
Respond to customer queries promptly and professionally via live chat and messaging platforms
Resolve product, service, and account-related questions accurately and efficiently
Handle multiple simultaneous chat conversations while maintaining quality
Escalate complex issues to the appropriate team when necessary
Log all chat interactions in the CRM or helpdesk system accurately
Contribute to the improvement of chat scripts, FAQs, and support documentation
Meet response time targets and customer satisfaction (CSAT) score benchmarks
Qualifications and Experience
1+ year of experience in live chat support, customer service, or a similar role
Fast and accurate typing skills (minimum 45 WPM)
Strong written communication skills — clear, friendly, and professional
Ability to manage multiple chats simultaneously without compromising quality
Familiarity with helpdesk or chat tools (Zendesk, Intercom, Freshchat, or similar)
Patient, detail-oriented, and calm under pressure
Reliable home office setup with stable internet connection
Matric certificate required
Salary: R16,000/month | 100% Remote
Apply To This Job
We are seeking a motivated and efficient Chat Support Agent to assist customers in real time via live chat and messaging platforms. This fully remote role is perfect for someone who can type quickly, think on their feet, and deliver friendly, accurate support with every interaction.
Key Responsibilities
Respond to customer queries promptly and professionally via live chat and messaging platforms
Resolve product, service, and account-related questions accurately and efficiently
Handle multiple simultaneous chat conversations while maintaining quality
Escalate complex issues to the appropriate team when necessary
Log all chat interactions in the CRM or helpdesk system accurately
Contribute to the improvement of chat scripts, FAQs, and support documentation
Meet response time targets and customer satisfaction (CSAT) score benchmarks
Qualifications and Experience
1+ year of experience in live chat support, customer service, or a similar role
Fast and accurate typing skills (minimum 45 WPM)
Strong written communication skills — clear, friendly, and professional
Ability to manage multiple chats simultaneously without compromising quality
Familiarity with helpdesk or chat tools (Zendesk, Intercom, Freshchat, or similar)
Patient, detail-oriented, and calm under pressure
Reliable home office setup with stable internet connection
Matric certificate required
Salary: R16,000/month | 100% Remote
Apply To This Job