Channel Specialist - Denver

FareHarbor is a leading reservation software company for tours, activities, and attractions, dedicated to enhancing experiences for clients. The Channel Specialist will manage partner channels and affiliate programs, providing support to streamline the booking process and strengthen relationships with affiliates and partners.ResponsibilitiesHandle inbound/outbound affiliate related support issues via emails and phone callsDevelop and attain an in-depth knowledge of the Affiliate program and associated processesProvide exceptional support by listening, understanding the issue, and problem-solving with customersImplement the technical components for clients to get set up with new partners and maintaining technical components for existing partnersCommunicate and escalate appropriately across teams to ensure client needs are metProvide valuable user stories to the Software development teamContribute to the FareHarbor help documentationDevelop, maintain, and strengthen relationships both internal and externalConsistently look for ways to improve current processes or introduce new approaches that will contribute to the client's successSkillsPrecise and detail-oriented, with a natural sense of urgencyGenuinely committed to delivering best in class customer/ technical supportVery comfortable with new technologyEffective analytical & problem-solving skills. Ability to make decisions and/or mediate regarding affiliate challenges or concernsUtilize outstanding written and oral communication skillsAbility to be positive, highly adaptive, embrace change, share new ideas, and operate effectively as a team member and contributorHave a passion for learning and an interest in the Travel/Tourism industryBenefitsMedical, dental + vision coverage26 vacation days, 10 sick days & 12 paid holidays per yearGlobal leave benefit22 weeks paid parental leave2 weeks paid grandparent leaveExtended care and bereavement leaveLife insurance policy401k + employer matchingSocial hours & events and team-buildingEducational OpportunitiesWellness benefits (Headspace subscription & wellness webinars)Work-from-home assistanceHybrid friendlyPaid volunteer hoursCompany OverviewFareHarbor operates as a reservation platform for tours, activities, rentals, and attractions. It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 501-1000 employees. Its website is http://fareharbor.com.



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