Care Team Agent Level II
Care Team II:
Job Roles:
Answer Calls
Updating the system
Scheduling / Rescheduling
Creation of new service request from email or portals
Offer direct to consumer services and create service requests
Updating partner portals
Returning voicemails
This position is a remote position that requires the team member to maintain internet with the bandwidth capable of job roles and responsibilities.
Key Performance Indicators
Average Handle Time- Not to exceed 3:00 minutes.
Minimum outbound daily calls- 30
Minimum inbound daily calls: 45
Attendance: 2% or less absences over a rolling twelve-month period. All absences require a doctor’s note. Attendance policy applies to tardy’s.
Availability: Agent must be available to take calls 45% of the day.
Call Observations: Must be 70% better at an average of quality and communication styles.
About AHM Furniture Service LLC
As always, we could not be the best in this industry without each person that works for AHM Furniture Service. Adam and Mackenzie are Blessed to have each of you a part of our AHM Family. We appreciate you!
Apply tot his job
Apply To this Job
Job Roles:
Answer Calls
Updating the system
Scheduling / Rescheduling
Creation of new service request from email or portals
Offer direct to consumer services and create service requests
Updating partner portals
Returning voicemails
This position is a remote position that requires the team member to maintain internet with the bandwidth capable of job roles and responsibilities.
Key Performance Indicators
Average Handle Time- Not to exceed 3:00 minutes.
Minimum outbound daily calls- 30
Minimum inbound daily calls: 45
Attendance: 2% or less absences over a rolling twelve-month period. All absences require a doctor’s note. Attendance policy applies to tardy’s.
Availability: Agent must be available to take calls 45% of the day.
Call Observations: Must be 70% better at an average of quality and communication styles.
About AHM Furniture Service LLC
As always, we could not be the best in this industry without each person that works for AHM Furniture Service. Adam and Mackenzie are Blessed to have each of you a part of our AHM Family. We appreciate you!
Apply tot his job
Apply To this Job