Call Centre Agent
Job Overview
We are seeking a motivated and energetic Call Centre Agent to handle inbound and outbound customer calls in a fully remote environment. This is an excellent opportunity for someone who enjoys helping people and thrives in a structured, target-driven setting.
Key Responsibilities
Handle inbound customer calls professionally and resolve queries efficiently
Make outbound calls for follow-ups, surveys, or sales campaigns as required
Log all call interactions accurately in the CRM system
Meet daily call handling targets and quality assurance standards
Escalate complex issues to the appropriate team or supervisor
Provide customers with accurate product and service information
Maintain a positive and professional attitude in every interaction
Qualifications and Experience
1+ year of experience in a call centre or customer-facing role
Clear and confident verbal communication skills
Ability to work in a fast-paced, target-driven environment
Basic computer literacy and data entry skills
Reliable home office setup with a stable internet connection and headset
Patient, empathetic, and solution-focused approach
Ability to work shifts if required
Matric certificate required
Salary: R15,000/month | 100% Remote
Apply To This Job
We are seeking a motivated and energetic Call Centre Agent to handle inbound and outbound customer calls in a fully remote environment. This is an excellent opportunity for someone who enjoys helping people and thrives in a structured, target-driven setting.
Key Responsibilities
Handle inbound customer calls professionally and resolve queries efficiently
Make outbound calls for follow-ups, surveys, or sales campaigns as required
Log all call interactions accurately in the CRM system
Meet daily call handling targets and quality assurance standards
Escalate complex issues to the appropriate team or supervisor
Provide customers with accurate product and service information
Maintain a positive and professional attitude in every interaction
Qualifications and Experience
1+ year of experience in a call centre or customer-facing role
Clear and confident verbal communication skills
Ability to work in a fast-paced, target-driven environment
Basic computer literacy and data entry skills
Reliable home office setup with a stable internet connection and headset
Patient, empathetic, and solution-focused approach
Ability to work shifts if required
Matric certificate required
Salary: R15,000/month | 100% Remote
Apply To This Job