Call Center Service Advocate I

Job Description: • Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments • Provide courteous and professional service to patients, addressing their inquiries and concerns • Accurately enter patient information and appointment details into the scheduling system • Communicate appointment details and any necessary instructions to patients clearly and effectively • Address and resolve any scheduling conflicts or issues promptly • Work closely with medical staff and other departments to ensure smooth scheduling operations • Conduct follow-up calls to confirm appointments and provide reminders to patients • Maintain accurate records of all interactions and transactions with patients Requirements: • High School diploma or equivalent required, some undergraduate education preferred • 1 year of customer service experience, call center environment experience preferred • A flexible and positive attitude • A friendly and nurturing attitude toward our patient population of older adults • Experience with EMR (Electronic Medical Record) documentation preferred • Ability to multitask, prioritize, and manage time effectively • Outstanding phone demeanor and etiquette • High level of integrity • Proficient PC skills, including basic Microsoft Excel skills • Spanish, Mandarin, Cantonese, or Polish speakers preferred • US work authorization Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost wellness screenings • Tobacco cessation programs • Weight management programs • Confidential counseling • Financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access Apply tot his job