Call Center Representative/Navigator
Join the Down Syndrome Association of Wisconsin as a Call Center Representative/Navigator and make a difference in the lives of individuals with disabilities. This part-time role involves delivering exceptional customer service, managing incoming calls, and routing them to the relevant departments or external agencies. Previous customer service or call center experience is preferred.RequirementsStrong interpersonal and communication skillsAble and willing to be a team player, work well with the team, and with a supervisorAbility to remain composed under pressure and handle a high volume of calls efficientlyExcellent organizational and multitasking abilitiesPrevious customer service or call center experience preferredReliable internet connectionStrong technical skills will utilize Salesforce, Vonage (phone) and Google Office productsInterpersonal: Demonstrates warmth, insight, interest, and respect for people with disabilitiesAble and willing to be a team player and strong communication skillsAbility to manage oneself while working remotelyAbility to multitask and adhere to timelines set forth for quality managementBenefits$18-$20 per hour (based on experience)Originally posted on Himalayas
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