Call Center Representative/Customer Service only from Indiana

About the position Responsibilities • Act as the primary liaison with customers to solve problems related to the application process and service. • Communicate clearly and professionally with customers via telephone and written correspondence regarding all aspects of the claims process. • Educate and inform customers about the documentation required to process a claim, required time frames, payment information, and claim status. • Enter verbal and written application information accurately into the claims management system. • Assign new claims to the appropriate claims handler. • Direct customer calls to the correct person at all locations. • Participate in and maintain a quality service culture within the Customer Service Team. • Attend scheduled work hours as required. • Perform other duties as assigned and support the organization's quality program(s). Requirements • High school diploma or GED required. • One (1) year of customer service experience or equivalent combination of education and experience preferred. • Experience in an inbound call center preferred. • Knowledgeable in disability plan eligibility, coverage, and benefits. • Good customer service skills. • Excellent oral and written communication skills, including presentation skills. • PC literate, including Microsoft Office products. • Strong organizational skills. • Good interpersonal skills. • Ability to work in a team environment. • Ability to meet or exceed performance competencies. Nice-to-haves • Bilingual in French or Spanish is a must. • Experience working with people with disabilities. Benefits • Health insurance • Dental insurance • 401(k) • Paid time off • Work from home • Vision insurance • Flexible schedule Apply tot his job