Call Center Representative- Healthcare- Remote- Norwood- Part Time

About the position

The Call Center Representative position at Atrius Health is a part-time role focused on providing exceptional customer service to patients in a healthcare setting. The representative will manage incoming calls, assist patients with appointment scheduling, and support the interdisciplinary care delivery model. This remote position requires candidates to have experience with electronic medical records and strong communication skills to enhance patient access and understanding.

Responsibilities
• Receive incoming calls and inquiries from patients.
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• Assist patients in managing appointments and care.
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• Provide extraordinary customer service and problem-solving support.
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• Facilitate the work of an interdisciplinary coordinated care delivery model.
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• Communicate clearly and professionally with patients to improve access and understanding.

Requirements
• High school diploma or GED required.
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• 1 year of experience in a clinical or customer service setting preferred.
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• Experience with electronic medical records (EMR) and EPIC or similar technology required.
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• Strong computer skills, including word processing and spreadsheet programs.
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• Excellent verbal and written communication skills.
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• Ability to handle a minimum of 70 calls a day.

Nice-to-haves
• Bachelor's degree or other non-clinical degree combined with an interest in healthcare.
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• Working knowledge of patient-related documents.

Benefits
• Health savings account
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• Paid holidays
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• Health insurance
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• Dental insurance
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• 401(k)
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• Paid time off
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• Vision insurance
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• 401(k) matching
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• Employee discount
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• Professional development assistance
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• Life insurance
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• Paid sick time

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