Call Center Representative - Banking

Orange County's Credit Union is a trusted financial institution with a strong commitment to member relationships and community enrichment. The Call Center Representative role involves providing exceptional service to members by addressing their inquiries, cross-selling products, and ensuring a positive member experience.ResponsibilitiesRelates favorably with members and colleagues in all encounters, conveying information and communicating with mutual respect, resulting in new account relationships and referralsCross-sells additional products and services that meet the member's needs and resolve escalated member issuesAssists in areas of Credit Cards, fiduciary accounts such as trust accounts, and more intricate products and servicesMeets/exceeds your goals, including enhanced Member Survey Scores, Productivity, and Quality Assurance Scores on randomly selected and monitored callsAssists and contributes to achieving individual, branch, and credit union goals and the organization's strategic planAvailability for opening and closing shifts Monday – Friday ranging between 7:30am – 7:15pm, and two Saturdays per month 8:30am – 2:30pmSkillsAt least one (1) year of experience in a call center and banking environment, which includes knowledge of sales and service preferredPossess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive mannerMust be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephoneComputer knowledge and experience normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internetAccurately performs mathematical calculationsBenefitsAnthem & Delta Care USA Dental – From day one of employment!Life insurance at no cost to associates.401(k) – OCCU contributes up to 6% of gross earnings (dollar for dollar).Vacation hours – 13 days per yearSick hours – 7 days per yearAnnual performance merit increasesProfessional and personal development programs, including educational grants up to $1k per year and step progression opportunities.Annual discretionary bonusProfessional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service.Company OverviewOrange County's Credit Union is a banking & financial services firm offering loans,insurance and related services. It was founded in 1938, and is headquartered in Santa Ana, California, USA, with a workforce of 201-500 employees. Its website is https://www.orangecountyscu.org/.



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