Call Center Representative
FOCUS PEOPLE IS SEEKING CALL CENTER REPRESENTATIVES FOR OUR CLIENT IN THE ATLANTA AREA!
Pay Rate: $16.00 hour
Work Schedule: (8 hours shift) between Monday - Friday 7AM-6:00PM
Training Start Date: August 11, 2025
Training hours will be Monday - Friday 9:00am - 3:00pm
Training is 3 weeks and is 100% On-Site
Must have recent HIGH-VOLUME Call Center Experience on your resume.
Must have reliable transportation. Interview and training will be in-person.
After training you may be able to work remote based on attendance and performance.
Minimum internet speed of 25 MBPS upload and 5 MBPS download.
We are seeking call center representatives to join our clients team. In this role you will answer inbound calls from customers who have questions, comments, or complaints about our clients services. You will also assist with new account setup, update, etc. The schedule for this position an 8 hour shift between Mon - Friday 7:00 am – 6:00 pm. Candidates must be available to work any shift during Monday - Friday 7 am - 6 pm.
• Receiving customer telephone calls
• Opening new accounts
• Manage/Close existing accounts.
• Providing Toll Lane information – location and entry/exit points
• Provide route information for Xpress coach bus services.
• Assist customers with planning best route for commute on Xpress coach bus.
• Opening cases for escalated issues
• Resolve problems by listening to the customer’s questions and concerns and explaining the best solution to solve the problem.
Minimum Requirements:
• High school diploma or equivalent
• Previous experience in a high-volume call center environment
• Excellent verbal and written communication skills
• Must be organized, self-motivated, analytical, and detail-oriented
• Ability to work under minimal direct supervision
• Ability to prioritize duties quickly and effectively
• Positive attitude and team-player mindset
• Understanding of business urgency
Apply Now
Apply Now
Pay Rate: $16.00 hour
Work Schedule: (8 hours shift) between Monday - Friday 7AM-6:00PM
Training Start Date: August 11, 2025
Training hours will be Monday - Friday 9:00am - 3:00pm
Training is 3 weeks and is 100% On-Site
Must have recent HIGH-VOLUME Call Center Experience on your resume.
Must have reliable transportation. Interview and training will be in-person.
After training you may be able to work remote based on attendance and performance.
Minimum internet speed of 25 MBPS upload and 5 MBPS download.
We are seeking call center representatives to join our clients team. In this role you will answer inbound calls from customers who have questions, comments, or complaints about our clients services. You will also assist with new account setup, update, etc. The schedule for this position an 8 hour shift between Mon - Friday 7:00 am – 6:00 pm. Candidates must be available to work any shift during Monday - Friday 7 am - 6 pm.
• Receiving customer telephone calls
• Opening new accounts
• Manage/Close existing accounts.
• Providing Toll Lane information – location and entry/exit points
• Provide route information for Xpress coach bus services.
• Assist customers with planning best route for commute on Xpress coach bus.
• Opening cases for escalated issues
• Resolve problems by listening to the customer’s questions and concerns and explaining the best solution to solve the problem.
Minimum Requirements:
• High school diploma or equivalent
• Previous experience in a high-volume call center environment
• Excellent verbal and written communication skills
• Must be organized, self-motivated, analytical, and detail-oriented
• Ability to work under minimal direct supervision
• Ability to prioritize duties quickly and effectively
• Positive attitude and team-player mindset
• Understanding of business urgency
Apply Now
Apply Now