Call Center Bilingual Sales and Retention Representative (English/Spanish) - Hybrid

AT&T is a global leader in communications and technology, seeking a Bilingual Sales and Retention Representative. This role involves handling customer interactions, providing solutions to enhance service experience, and driving customer satisfaction and loyalty.ResponsibilitiesHandle customer interactions (calls, chats, emails) in a fast-paced environmentIdentify upselling opportunities and close deals to reach your sales and commissions targetsAccurately resolve issues related to service, billing, payments, and collectionsExplain bills and product features clearlyTroubleshoot basic problems and seek higher support if neededBuild customer confidence and loyalty by resolving issuesSupport various customer inquiries, including technical issuesWork a flexible 40 hour per week schedule, which may include nights, weekends, and overtimePaid training to set you up for successSkillsFluent Bilingual (English/Spanish) ability to hold a conversation both in English and SpanishAbility to report to the Miami, FL location 3-4 days weekly and work remotely from home 1-2 days weeklyExperience in customer acquisition, sales, service, and retentionAbility to handle customer interactions (calls, chats, emails) in a fast-paced environmentAbility to identify upselling opportunities and close deals to reach sales and commissions targetsAbility to accurately resolve issues related to service, billing, payments, and collectionsAbility to explain bills and product features clearlyAbility to troubleshoot basic problems and seek higher support if neededAbility to build customer confidence and loyalty by resolving issuesAbility to support various customer inquiries, including technical issuesAbility to work a flexible 40 hour per week schedule, which may include nights, weekends, and overtimeParticipation in paid training to set you up for successVerified internet service with a minimum of 12mb upload speed and 18mb download speedEstablished dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection)Availability, accessibility, and accountability to work during established work schedules and shiftsCompliance with organizational security and compliance standards, trainings, performance management, and monitoring policiesCommissioned sales experience highly preferredUnwavering Customer FocusStrong Work EthicAdaptabilityProblem-Solving SkillsAttention to DetailsBenefitsMedical/Dental/Vision coverage401(k) planEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phoneTuition reimbursement programPaid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.Paid Parental LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsCompany OverviewAT&T is a telecommunications company that provides wireless communications, internet and digital television services. It was founded in 1983, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.att.com/.Company H1B SponsorshipAT&T has a track record of offering H1B sponsorships, with 575 in 2025, 586 in 2024, 282 in 2023, 450 in 2022, 271 in 2021, 162 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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