Call Center Agent
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• Call Center Agent
Join La Esperanza Clinic and make a difference in the lives of our community. We're seeking dedicated individuals to help provide quality care to all, especially the medically underserved. Explore our job openings and be part of a team committed to improving health and well-being.
Title
Call Center Agent
Department
Call Center
Supervisor
Chadbourne Clinic Practice Manager
Job Type
Full-Time
FLSA Status
Non-Exempt
Pay Range
$15.00 - $17.00
Schedule
11:00am - 8:00pm Monday-Thursday and 8:00am-5:00pm Friday
Work Location
In Person
Apply Now
Duties and Responsibilities
• Answer calls in an efficient, courteous, prompt manner and respond to patient requests.
• Acknowledge patient inquiries with courtesy and respect.
• Ask questions to patient, ensuring they understand and feel supported.
• Direct calls to the appropriate department/staff.
• Accurately schedule, reschedule, confirm and cancel appointments on a daily basis using the Nextgen EMR system.
• Inform patient of eligibility processes including documentation required for appointment.
• Take telephone messages when necessary ensuring proper delivery of messages.
• Input patient insurance for appointment with all necessary information to allow other staff to verify insurance.
• Demonstrating flexibility, enthusiasm and willingness to cooperate while working with others in assigned inter-professional care teams to support PCMH programmatic activities.
• Participate in population management activities, as directed.
• Assist the care team by helping to measure quality and identify, refine and implement practice improvements that support the medical home, and assist in performance evaluation and quality improvement.
• Apply the principles of comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically sensitive care.
• Make corrections on inaccurately scheduled appointments, etc.
• Identify, research, and resolve patient concerns.
• Retain current knowledge of La Esperanza Clinic patient programs and services.
• Recognize and document data accurately in correlation to appointment type.
• Complete call reports and logs based on their daily activities.
• Accurately enter patient information into data systems.
• Adhere to all HIPPA and La Esperanza Clinic polices regarding patient privacy.
• Assist patient with inquiries regarding insurance and account balances.
• Ability to be flexible in accepting, changing or carrying out assignments.
• Attend Esperanza staff and organization meetings as requested.
• Performs all other related duties as assigned.
Knowledge, Skills and Abilities
Required
• Ability to multi-task.
• Possess the ability to work productively, either independently or with other individuals.
• Ability to effectively communicate with patients and other individuals.
• Be able to function in emergency situations.
• Bilingual in English and Spanish.
Credentials and Experience
Required
• High School Diploma or equivalent.
Preferred
• Bilingual in Spanish
Special Requirements
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.
Skills:
Calendar Management, Call Center Management, Call Centers, Communication Skills, Depth Perception, English Language, HIPAA (Health Insurance Portability and Accountability Act), Infectious Diseases, Information Technology & Information Systems, Insurance, Lift/Move 50 Pounds, Manual Dexterity, Medical Assistance, Medical Office Administration, Medical Records, Multilingual, Multitasking, Patient Care Authorizations, Performance Analysis, Performance Reviews, Quality Management, Quality Metrics, Spanish Language, Staff Requirements, Team Player, Telephone Skills
About the Company:
La Esperanza Clinic
Apply Now
Close
• Get Care Today
• Providers
• Patients
Call (325) 658-5339
• MyChart
• Pay Bill
• About
• Careers
• Give
• Contact Us
Menu
Close
• Call Center Agent
Join La Esperanza Clinic and make a difference in the lives of our community. We're seeking dedicated individuals to help provide quality care to all, especially the medically underserved. Explore our job openings and be part of a team committed to improving health and well-being.
Title
Call Center Agent
Department
Call Center
Supervisor
Chadbourne Clinic Practice Manager
Job Type
Full-Time
FLSA Status
Non-Exempt
Pay Range
$15.00 - $17.00
Schedule
11:00am - 8:00pm Monday-Thursday and 8:00am-5:00pm Friday
Work Location
In Person
Apply Now
Duties and Responsibilities
• Answer calls in an efficient, courteous, prompt manner and respond to patient requests.
• Acknowledge patient inquiries with courtesy and respect.
• Ask questions to patient, ensuring they understand and feel supported.
• Direct calls to the appropriate department/staff.
• Accurately schedule, reschedule, confirm and cancel appointments on a daily basis using the Nextgen EMR system.
• Inform patient of eligibility processes including documentation required for appointment.
• Take telephone messages when necessary ensuring proper delivery of messages.
• Input patient insurance for appointment with all necessary information to allow other staff to verify insurance.
• Demonstrating flexibility, enthusiasm and willingness to cooperate while working with others in assigned inter-professional care teams to support PCMH programmatic activities.
• Participate in population management activities, as directed.
• Assist the care team by helping to measure quality and identify, refine and implement practice improvements that support the medical home, and assist in performance evaluation and quality improvement.
• Apply the principles of comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically sensitive care.
• Make corrections on inaccurately scheduled appointments, etc.
• Identify, research, and resolve patient concerns.
• Retain current knowledge of La Esperanza Clinic patient programs and services.
• Recognize and document data accurately in correlation to appointment type.
• Complete call reports and logs based on their daily activities.
• Accurately enter patient information into data systems.
• Adhere to all HIPPA and La Esperanza Clinic polices regarding patient privacy.
• Assist patient with inquiries regarding insurance and account balances.
• Ability to be flexible in accepting, changing or carrying out assignments.
• Attend Esperanza staff and organization meetings as requested.
• Performs all other related duties as assigned.
Knowledge, Skills and Abilities
Required
• Ability to multi-task.
• Possess the ability to work productively, either independently or with other individuals.
• Ability to effectively communicate with patients and other individuals.
• Be able to function in emergency situations.
• Bilingual in English and Spanish.
Credentials and Experience
Required
• High School Diploma or equivalent.
Preferred
• Bilingual in Spanish
Special Requirements
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.
Skills:
Calendar Management, Call Center Management, Call Centers, Communication Skills, Depth Perception, English Language, HIPAA (Health Insurance Portability and Accountability Act), Infectious Diseases, Information Technology & Information Systems, Insurance, Lift/Move 50 Pounds, Manual Dexterity, Medical Assistance, Medical Office Administration, Medical Records, Multilingual, Multitasking, Patient Care Authorizations, Performance Analysis, Performance Reviews, Quality Management, Quality Metrics, Spanish Language, Staff Requirements, Team Player, Telephone Skills
About the Company:
La Esperanza Clinic
Apply Now