[Remote] Client Services Account Coordinator

Note: The job is a remote job and is open to candidates in USA. Elsevier is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes. The Client Services Account Coordinator will guide customers through the implementation of Editorial Manager® and ProduXion Manager® software, providing extensive training and troubleshooting support for editorial and publishing workflows.ResponsibilitiesMaintaining direct contact with customers and troubleshooting software-related issues that they and their end-users may experienceCoordinating the implementation of customer data and schedulingThis includes implementation system trainingPerforming Editorial Manager® and ProduXion Manager® Software testing and recreating system problems the customer may experienceActing as the liaison between customers, product management and engineering staffManaging all products for assigned customersThis includes featured development requests, customer reports, ongoing training needs, and customer tutorialsUnderstanding and identifying potential growth opportunities with assigned accountsContacting customers proactively regarding new features that will be beneficial to their workflowConducting sessions at our annual User group meeting, preparing presentations and presenting to the groupSkillsExperience working in a software support / customer service-related field or in an editorial officeExperience in the scholarly publishing industry and editorial and production management software are extremely valuedHave an accredited education in related field coupled with account management and business development skillsDisplay demonstrated excellence in written and verbal communication skillsBe detailed oriented with exceptional organizational skillsBe highly flexible and diplomatic with the ability to work in a collaborative team environmentBe comfortable with continuous knowledge growth in the system including new functionality vis monthly releasesAble to manage through competing prioritiesMust be eligible to live and work in the United StatesBenefitsHealth Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefitsRetirement Benefits: 401(k) with match and an Employee Share Purchase PlanWellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off ProgramsShort-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital IndemnityFamily Benefits, including bonding and family care leaves, adoption and surrogacy benefitsHealth Savings, Health Care, Dependent Care and Commuter Spending AccountsUp to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choiceCompany OverviewElsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology. It is a sub-organization of RELX. It was founded in 1880, and is headquartered in Amsterdam, Noord-Holland, NLD, with a workforce of 5001-10000 employees. Its website is http://www.elsevier.com.



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