Café Coach- Brickell

Welcome to Café Coach- Brickell at Capital One! We are seeking a dynamic and passionate individual to join our team as a Café Coach. Our café is not just a place to grab a cup of coffee, but also a space for our customers to relax, connect, and learn about financial wellness. As a Café Coach, you will have the opportunity to make a positive impact on people's financial lives through personalized coaching and education. We are looking for someone who is customer-focused, driven, and has a strong understanding of financial concepts. If you are a team player with excellent communication skills and a desire to empower others, we would love to have you join our team!

Provide exceptional customer service to all café visitors, creating a welcoming and inclusive environment.
Utilize your knowledge of financial concepts to provide personalized coaching and education to customers.
Develop and maintain relationships with customers to understand their financial goals and provide tailored advice and resources.
Collaborate with other team members to create and implement educational workshops and events for café visitors.
Stay up-to-date on financial industry trends and developments to better assist customers.
Act as a brand ambassador for Café Coach- Brickell at Capital One, promoting our services and values to customers.
Handle customer inquiries and concerns in a timely and professional manner.
Maintain a clean and organized café space, ensuring a comfortable and inviting atmosphere for customers.
Assist in daily café operations, including cash handling, inventory management, and maintaining product displays.
Continuously strive to make a positive impact on customers' financial lives and contribute to the overall success of the café.

Capital One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.