Business Insights Analyst

About the Position At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us. The Business Insights Analyst plays a key role in enabling HR leaders to make data-driven decisions by delivering clear and actionable insights on employment metrics and workforce trends. This position involves managing and analyzing complex employee data sets, maintaining data models and tables, and developing employee dimensions to enhance understanding of engagement and performance. Additionally, the role supports HR initiatives related to employee learning and development by administering relevant business applications and facilitating continuous improvement through data-driven analysis. Responsibilities Partners closely with the HR team to deliver timely, accurate data and analyses that empower HR leaders and stakeholders to drive organizational goals. Transforms complex HR data into clear, actionable insights through dynamic visualizations, user-friendly dashboards, and independent analysis to inform decision-making. Provides administrative support and coordination for HR business applications related to employee performance management, goal tracking, and learning development to ensure seamless operation and data integrity. Develops and maintains scalable data models and leverages ETL processes to efficiently manage large HR data sets, underpinning robust HR analytics. Conducts external benchmarking to provide contextual insights on engagement, workforce demographics, and retention trends that support strategic HR initiatives. Proactively identifies emerging workforce trends, potential risks, and opportunities, delivering forward-looking insights to inform HR strategy. Identifies opportunities to automate reporting processes and improve data workflows to increase operational efficiency. Who We’re Looking For Bachelor's degree (or international equivalent), required Master's degree (or international equivalent), preferred 2+ years of related experience, required 5+ years of related experience, preferred Reporting knowledge with an understanding of statistical analysis and the ability to use quantitative analytics to impact critical decisions. Experience in the SaaS industry, preferred. Prior experience using an HRIS (UKG, WorkDay, SAP, etc.) and/or a workforce agility application (Cornerstone, Saba, SumTotal, WorkDay, Blackboard, etc) is highly preferred. Experience using Qualtrics, Domo highly preferred. Communication skills, both written and verbal, with the ability to effectively articulate complex concepts and analysis implications to a broad audience with varying levels of expertise, translating business objectives into actionable insights. Interpersonal skills with the ability to collaborate cross-functionally and foster relationships with diverse teams in a dynamic, rapid-growth environment. Strategic thinking skills with the ability to understand employee experience strategy, provide consultative business analysis, and leverage technical skills to create insightful, effective solutions. Skilled in Artificial Intelligence (AI) clients (CoPilot, ChatGPT, etc.) and industry-related tools (Excel, SQL, BI Tools, Domo, Snowflake etc.) with the ability to create charts, dimensions, data flows, pivot tables, etc. Ability to travel less than 5% of the time. Must be 18 years of age or older. Must successfully complete pre-employment screening process, as required. Must successfully complete any required training or orientation courses, as needed. What We Offer Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not. Law benefits Private medical insurance covered by us Remote work Life insurance Education subsidy Electricity & Internet subsidy Flexible extra time off Paid time off during winter International discounts Internal programs Who We Are At Thryv , we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S. and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning. Thryv Core Values : Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine. Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask. Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place. Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career. DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done). Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity. Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play. Find out more at corporate.thryv.com/careers/ Belonging at Thryv We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success. Requisition Detail and Process This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons. Our Commitment to Equal Opportunity Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.