Business Analyst

The Virginia Department of Taxation is seeking an analytical and results-driven Business Analyst to join their Collections Unit. This role involves creating and presenting insightful reports, effectively communicating complex data to inform decision-making, and collaborating with various stakeholders. Responsibilities Identify, gather, and compile key performance indicators (KPIs) for Collections, Court Debt, Tobacco, and Offer In Compromise Monitor and coordinate the creation of data-driven dashboards that track and showcase collections metrics Serve as a key point of contact for the Collections team in supporting process improvements, implementing new reporting systems, and ensuring smooth collaboration with all levels of Collections Management Act as the primary liaison between the Collections Unit and various external stakeholders, including the Commissioner’s Office, the Attorney General’s office, legislative offices, and other parties Skills Experience identifying, gathering and compiling information for metric driven dashboards Experience with SQL queries for data extraction, manipulation, and creating/generating reports Proficiency in Microsoft Office, Google Office, or similar software Experience researching/analyzing statistical data Experience working on team or independent projects Demonstrated ability to communicate effectively with a diverse group of people Prefer progressive work experience in collections and customer service Benefits Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week. 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave! Comprehensive and affordable health benefits. Got student loans? You may be eligible for the Public Service Loan Forgiveness program. Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more. Company Overview Virginia Department of Taxation works to be the nation's leading tax administration agency. It was founded in 1906, and is headquartered in Richmond, Virginia, USA, with a workforce of 501-1000 employees. Its website is