Business Analyst
FreshBooks is a company dedicated to supporting small business owners with technology solutions. As a Business Analyst, you will drive discussions with stakeholders to gather requirements, propose functional solutions, and manage projects to ensure successful delivery while balancing business needs with technical constraints. Responsibilities Drive discussions with business stakeholders to understand their problems and requirements Work with other technical team members on proposing solutions that meet business needs and requirements Manage the expectations of stakeholders by communicating progress and timelines on projects Proactively work with business stakeholders to identify long-term opportunities and work with the enterprise architecture team to incorporate them into a roadmap Collaborate with stakeholders to elicit, document, and prioritize business requirements Translate business needs into functional specifications for technical teams Evaluate existing business processes and identify opportunities for improvement, documenting both the current and future stages as process flow diagrams Design and implement process improvement initiatives to optimize efficiency and productivity Oversee testing activities including partnering with business team members to document test cases and carry out UAT activities Other duties as may be assigned Skills Experience gathering and consolidating requirements from business stakeholders Proficient in the creation and presentation of requirements documentation Experience translating business requirements into working solutions Experience in building relationships, influencing and working closely with stakeholders to determine acceptable solutions Proven track record of managing projects and delivering on time Experience working directly with technical teams Strong analytical and problem-solving skills Detail-oriented with strong organizational skills Excellent verbal and written communication skills Ability to work collaboratively with cross-functional teams Prior project management experience Experience in agile methodologies, familiarity with Jira, Confluence Experience with Google Cloud Platform, or another major cloud provider such as AWS Working knowledge of documentation standards such as BPMN and UML Benefits Comprehensive health and wellness benefits. Generous time off including a flexible vacation plan. A retirement savings program or pension plan matched to your local office. Stock options for every full-time employee. Parental leave and new parent support. Annual healthy living credit. Comprehensive medical and dental benefits. Fertility and gender-affirming benefits dependent on your region. Peer Recognition Program. Employee Assistance Program. Headphone credit. Meaningful in-person gatherings to bring onsite and remote employees together. Home office credit to set up your home office. Comprehensive company onboarding. Career development through continuous coaching, training, and learning on the job. Company Overview FreshBooks is a software company that provides cloud-based accounting software for small and medium-sized businesses. It was founded in 2003, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is