Brokerage Services Registered Analyst – Series 6/7/63

Job Description: • Provide advice, counsel, guidance and direction to clients and Registered Financial Representatives on the purchase and sales of securities. • Executes mutual fund order transactions on behalf of Financial Representatives and clients. • Determines customer financial needs, risk tolerance, suitability and understanding of the securities markets. • Provide timely and accurate investment performance information, account statements, and investment-related queries to clients. • Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products. • Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance, while ensuring accuracy and compliance. • Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards. • Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients. • Regularly promotes client retention and identifies opportunities for the field to build existing relationship, knows when to refer back to the field for follow- up. • Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment. • Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers. • Researches and evaluates possible solutions to complex problems that requires identifying root cause and deviation from procedures and handles escalation resolution. • Fosters a professional relationship with our clients to enhance brand loyalty. Requirements: • FINRA Series 7/63 Licenses • Associates degree in business or related field or equivalent combination of education and experience • Minimum of 4 years related customer service experience with proven customer service skills • Expert knowledge of investment products or markets • An expert understanding of tax implications • Advanced written and verbal communication skills • Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy • Strong organization skills with the ability to prioritize tasks • A strong desire to continuously learn and improve • Strong problem-solving skills and ability to provide options • Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages Benefits: • Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development