**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in a Dynamic Retail Environment**
At arenaflex, we are committed to providing our customers with an unparalleled shopping experience, and we are seeking a highly skilled and compassionate Pharmacy Customer Service Associate to join our team in Mashpee, MA. As a Pharmacy Customer Service Associate, you will be the face of arenaflex, ensuring that our customers receive exceptional service and support in our pharmacy department.
**About arenaflex**
arenaflex is a leading retail pharmacy chain dedicated to providing our customers with a wide range of products and services. Our mission is to make a positive impact on the lives of our customers by delivering exceptional service, quality products, and a unique shopping experience. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our employees can grow and develop their skills and careers.
**Key Responsibilities**
As a Pharmacy Customer Service Associate, you will be responsible for:
* Modeling and delivering a distinctive and delightful customer experience
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
* Engaging customers and patients by greeting them and offering assistance with products and services
* Resolving customer issues and answering questions to ensure a positive customer experience
* Recommending items for sale to customers and recommending trade-up and/or companion items
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
* Processing voids, returns, rain checks, refunds, and exchanges as needed
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
* Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
* Reviewing and complying with the arenaflex Co. Pharmacy Code of Conduct
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
* Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
* Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours
* High school diploma or equivalent required
* PTCB certification through the designated PTCB training program and/or state required certification/registration
* Ability to lift up to 25 pounds and stand for long periods of time
**Preferred Qualifications**
* Six months of experience in a retail environment
* Prior work experience with arenaflex
* Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
* Good computer skills
* Knowledge of store inventory control
* PTCB certification
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and accuracy
* Ability to maintain confidentiality and handle sensitive information
* Strong customer service skills and ability to provide exceptional service to customers
* Ability to work in a dynamic and ever-changing environment
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Competitive salary and benefits package
* Opportunities for continuing education and professional development
* Collaborative and supportive work environment
**Work Environment and Company Culture**
* arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering
* We value diversity and promote a culture of respect and inclusivity
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* We are committed to providing our employees with a safe and healthy work environment
* We offer a dynamic and ever-changing work environment that is challenging and rewarding
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Opportunities for career advancement and professional growth
* Comprehensive training program to help you develop your skills and knowledge
* Opportunities for continuing education and professional development
* Collaborative and supportive work environment
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**Conclusion**
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as a Pharmacy Customer Service Associate at arenaflex in Mashpee, MA. We offer a dynamic and ever-changing work environment that is challenging and rewarding, and we are committed to providing our employees with a comprehensive training program, opportunities for career advancement and professional growth, and a competitive salary and benefits package. Apply now to take the first step towards a rewarding and challenging career with arenaflex!
Apply for this job
**About arenaflex**
arenaflex is a leading retail pharmacy chain dedicated to providing our customers with a wide range of products and services. Our mission is to make a positive impact on the lives of our customers by delivering exceptional service, quality products, and a unique shopping experience. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our employees can grow and develop their skills and careers.
**Key Responsibilities**
As a Pharmacy Customer Service Associate, you will be responsible for:
* Modeling and delivering a distinctive and delightful customer experience
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
* Engaging customers and patients by greeting them and offering assistance with products and services
* Resolving customer issues and answering questions to ensure a positive customer experience
* Recommending items for sale to customers and recommending trade-up and/or companion items
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
* Processing voids, returns, rain checks, refunds, and exchanges as needed
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
* Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
* Reviewing and complying with the arenaflex Co. Pharmacy Code of Conduct
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
* Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
* Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours
* High school diploma or equivalent required
* PTCB certification through the designated PTCB training program and/or state required certification/registration
* Ability to lift up to 25 pounds and stand for long periods of time
**Preferred Qualifications**
* Six months of experience in a retail environment
* Prior work experience with arenaflex
* Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
* Good computer skills
* Knowledge of store inventory control
* PTCB certification
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and accuracy
* Ability to maintain confidentiality and handle sensitive information
* Strong customer service skills and ability to provide exceptional service to customers
* Ability to work in a dynamic and ever-changing environment
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Competitive salary and benefits package
* Opportunities for continuing education and professional development
* Collaborative and supportive work environment
**Work Environment and Company Culture**
* arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering
* We value diversity and promote a culture of respect and inclusivity
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* We are committed to providing our employees with a safe and healthy work environment
* We offer a dynamic and ever-changing work environment that is challenging and rewarding
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Opportunities for career advancement and professional growth
* Comprehensive training program to help you develop your skills and knowledge
* Opportunities for continuing education and professional development
* Collaborative and supportive work environment
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**Conclusion**
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as a Pharmacy Customer Service Associate at arenaflex in Mashpee, MA. We offer a dynamic and ever-changing work environment that is challenging and rewarding, and we are committed to providing our employees with a comprehensive training program, opportunities for career advancement and professional growth, and a competitive salary and benefits package. Apply now to take the first step towards a rewarding and challenging career with arenaflex!
Apply for this job