Boutique Sales Admin Assistant
RESPONSIBILITIES:
Boutique Audit Performance
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• On a daily basis ensure efficient execution of shipping repairs, receiving and transfer out of product, receiving all
• Communicate with audit team in order to submit all necessary paperwork on time (in collaboration with the boutique manager)
• Adhere to RNA audit practices: scan quality of watches, provide relevant ticket number, communicate with team
• Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful audit in partnership with the boutique manager
• Communicate with the supply chain team any requests for product replenishment
• Proactively check and ensure that all physical inventory is correctly reflected in the system
• Assist with special projects, as needed (i.e. price changes)
Management of Sales Force / My POS/ Client appointment app
• Be autonomous with all client facing tools / support with signing clients to sales team
• Assist with managing the calendar of events/ client experiences
• Work together with the Retail Manager to monitor updates/ provide regular feedback on efficiency of the tools
• Analyze the productivity and suggest feedback for improvements
After Sales and Customer Service Support
• Oversee all incoming and outgoing repairs
• Master SAP repair process and communicate efficiently to clients and Richemont colleagues
• Take images of all repairs before they are shipped/ handled by in house watchmaker, take photos when they return
• Communicate and work closely with in house watchmaker/ After Sales team on a daily basis
• Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations
• Consistently and accurately, oversee that all client data has been entered into SAP by Sales Associate
• Appropriately resolve client issues/concerns and escalate as needed to management
Back of House Operations
• Organize storage of watches, warranty cards, accessories
• Ensure seamless selling ceremony for the team
• Organize and update on a regular basis back office area
• Assist in the merchandising and daily maintenance of displays and back-stock
• Review and order all relevant supplies for boutique operations (bi-weekly) in partnership with Boutique Manager logistic deliveries
• Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager
Selling Support for Sales Floor
• Be on standby to support sales staff during client presentation
• Assist with hospitality during sales presentations
• Assist with invoicing of the sales and wrapping of the packaging in line with Panerai guidelines when all other sales associates are unable to assist
• Following managers direction if assistance is needed on the sales floor at any time
• Consider the importance/frequency in which these are performed when listing
QUALIFICATIONS
Education:
• College degree preferred but not necessary
Required experience:
• 2+ years previous experience in watches or high-value luxury product sales preferred
Technical skills / abilities:
• Strong understanding of Customer Service needs and customer priorities
• Excellent computer skills
• SAP exposure is a plus
Personal skills
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends simultaneously and with precision
Salary Range: $26-29 per hour
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Boutique Audit Performance
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• On a daily basis ensure efficient execution of shipping repairs, receiving and transfer out of product, receiving all
• Communicate with audit team in order to submit all necessary paperwork on time (in collaboration with the boutique manager)
• Adhere to RNA audit practices: scan quality of watches, provide relevant ticket number, communicate with team
• Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful audit in partnership with the boutique manager
• Communicate with the supply chain team any requests for product replenishment
• Proactively check and ensure that all physical inventory is correctly reflected in the system
• Assist with special projects, as needed (i.e. price changes)
Management of Sales Force / My POS/ Client appointment app
• Be autonomous with all client facing tools / support with signing clients to sales team
• Assist with managing the calendar of events/ client experiences
• Work together with the Retail Manager to monitor updates/ provide regular feedback on efficiency of the tools
• Analyze the productivity and suggest feedback for improvements
After Sales and Customer Service Support
• Oversee all incoming and outgoing repairs
• Master SAP repair process and communicate efficiently to clients and Richemont colleagues
• Take images of all repairs before they are shipped/ handled by in house watchmaker, take photos when they return
• Communicate and work closely with in house watchmaker/ After Sales team on a daily basis
• Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations
• Consistently and accurately, oversee that all client data has been entered into SAP by Sales Associate
• Appropriately resolve client issues/concerns and escalate as needed to management
Back of House Operations
• Organize storage of watches, warranty cards, accessories
• Ensure seamless selling ceremony for the team
• Organize and update on a regular basis back office area
• Assist in the merchandising and daily maintenance of displays and back-stock
• Review and order all relevant supplies for boutique operations (bi-weekly) in partnership with Boutique Manager logistic deliveries
• Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager
Selling Support for Sales Floor
• Be on standby to support sales staff during client presentation
• Assist with hospitality during sales presentations
• Assist with invoicing of the sales and wrapping of the packaging in line with Panerai guidelines when all other sales associates are unable to assist
• Following managers direction if assistance is needed on the sales floor at any time
• Consider the importance/frequency in which these are performed when listing
QUALIFICATIONS
Education:
• College degree preferred but not necessary
Required experience:
• 2+ years previous experience in watches or high-value luxury product sales preferred
Technical skills / abilities:
• Strong understanding of Customer Service needs and customer priorities
• Excellent computer skills
• SAP exposure is a plus
Personal skills
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends simultaneously and with precision
Salary Range: $26-29 per hour
Apply tot his job
Apply To this Job