Bond Specialist, Claims

EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry, headquartered in San Francisco with over 3,000 employees nationwide. They are seeking a Claims Liaison to manage claims communication between clients, customs brokers, and surety partners, ensuring efficient service and support for U.S. Customs Bond products.ResponsibilitiesProvide day to day service and support for U.S. Customs Bond productsAct as a primary liaison managing the claims communication between the Importer of Record, Customs Brokers, and our surety partnersServe as the primary conduit for bond claims and subrogation matters, including facilitating and auditing documentation, tracking claim status and seeking reimbursementBuild and maintain strong relationships with Customs Broker clients and Surety PartnerAssist bond underwriters with servicing existing clients and delivering high quality client serviceSupport underwriting activities by collecting required information, performing data entry, and helping evaluate risk factorsOrganize, monitor and manage bond and claims files to ensure accuracy, follow ups and complianceCoordinate the creation and delivery of materials for clients, prospects, and internal stakeholdersSkills1 plus years of Claims experience requiredStrong verbal and written skill essentialExceptional Attention to Detail, Proactive Demeanor, Technical Proficiency in software such as Excel, Word and AdobeOrganizational Skills & Time Management with ability to manage multiple tasks in a fast-paced environment while delivering quality results in a timely mannerBachelor's DegreeBenefitsGenerous Paid Time offManaged PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close daysGenerous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leaveGenerous employee referral bonus program of $1,500 per hired referralEmployee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)Employee Resource Groups: Women’s Coalition, EPIC Veterans GroupProfessional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership DevelopmentUnique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife SupportAdditional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First FoundationCompany OverviewWe are a unique and innovative retail risk management and employee benefits insurance brokerage and consulting firm founded in San Francisco, California, in 2007 with offices and leadership across the country. It was founded in 2007, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.edgewoodins.com.Company H1B SponsorshipEPIC Insurance Brokers & Consultants has a track record of offering H1B sponsorships, with 2 in 2024, 3 in 2023, 1 in 2022, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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