Billing Manager - Digitech - Remote
The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Summary:
The A/R Management Manager is responsible for directly managing the ARM team and ensuring that outstanding accounts, denials, and appeals are accurate and followed up on in a timely manner to maximize reimbursements. The ARM Manager will conduct huddles and team meetings as needed. Additional responsibilities include identifying deficiencies within the group and escalating them to the Director, building positive relationships both internally and externally, maintaining Key Performance Indicators (KPIs), and delivering annual reviews with staff, along with corrective actions when necessary. The ARM Manager is also responsible for understanding all aspects of the billing and accounts receivable process.
Essential Duties and Responsibilities:
Maintain staffing schedules to ensure proper oversight for each account
Manage employee performance through biweekly one-on-ones, annual reviews, and system reporting
Coordinate workflow between teams and interface with internal and external resources
Assist with interdepartmental issues to help coordinate problem-solving in an efficient and timely manner
Collaborate with internal departments to identify and update efficient processes
Develop AR policies, procedures, and KPIs to support company revenue cycle goals
Identify deficiencies with employees and ensure the proper training is provided
Support employee development through additional training specific to ARM
Manage all aspects of the ARM process and the ARM Specialists
Communicate account-specific changes to team members
Conduct group meetings and huddles; may occasionally participate in client-facing meetings
Perform quality checks on assigned claims
Perform monthly reviews and process write-offs for assigned accounts
Prepare and deliver employee productivity reports monthly, as well as annual performance reviews
Analyze AR trends to identify process gaps, payer issues, or team training needs
Oversee day-to-day operations and long-term strategy for the Accounts Receivable department
Lead cross-departmental efforts to improve collections, reduce denials, and enhance payer communication
Mentor AR leads and specialists, fostering accountability and professional growth
Manage reporting cadence for leadership, including aging, denial metrics, and appeal outcomes
Drive technology adoption and process automation within AR workflows
Obtain ambulance biller certification within 6 months of employment
Adhere to all QMC HIPAA privacy policies and procedures; this includes always maintaining the confidentiality and security of sensitive patient information
Additional job duties as assigned
Skills/Experience Required:
Education: High School Diploma or equivalent required; BA/BS Degree preferred
5+ years of collections, billing, and/or claims experience
Minimum of 2 years of supervisory experience preferred
Demonstrated mastery of billing and accounts receivable procedures, as well as compliance regulations
Hands-on experience preparing and submitting insurance appeals, including understanding payer denial codes and timely filing limits
Familiarity with ICD-10, HCPCS, and general medical terminology
EMS billing experience strongly preferred; experience in other medical specialties will be considered
Proficiency with various web platforms, including billing software and payer portals
Prior customer service experience, with the ability to work collaboratively with other departments and team members
Intermediate computer skills, including proficiency in Microsoft Word, Excel, and Outlook
Working knowledge of the full revenue cycle management process
Detail-oriented with strong organizational skills
Strong written and verbal communication skills
Ability to lead and motivate a team
Positive attitude with strong interpersonal skills
Ability to create agendas, prepare presentations, and conduct meetings
Strong investigative and research skills, with the ability to resolve complex billing issues
Effective critical thinking and analytical abilities
Ability to work independently in a fast-paced, adaptive environment with minimal supervision
Strong customer service skills and experience
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
#digitech
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Summary:
The A/R Management Manager is responsible for directly managing the ARM team and ensuring that outstanding accounts, denials, and appeals are accurate and followed up on in a timely manner to maximize reimbursements. The ARM Manager will conduct huddles and team meetings as needed. Additional responsibilities include identifying deficiencies within the group and escalating them to the Director, building positive relationships both internally and externally, maintaining Key Performance Indicators (KPIs), and delivering annual reviews with staff, along with corrective actions when necessary. The ARM Manager is also responsible for understanding all aspects of the billing and accounts receivable process.
Essential Duties and Responsibilities:
Maintain staffing schedules to ensure proper oversight for each account
Manage employee performance through biweekly one-on-ones, annual reviews, and system reporting
Coordinate workflow between teams and interface with internal and external resources
Assist with interdepartmental issues to help coordinate problem-solving in an efficient and timely manner
Collaborate with internal departments to identify and update efficient processes
Develop AR policies, procedures, and KPIs to support company revenue cycle goals
Identify deficiencies with employees and ensure the proper training is provided
Support employee development through additional training specific to ARM
Manage all aspects of the ARM process and the ARM Specialists
Communicate account-specific changes to team members
Conduct group meetings and huddles; may occasionally participate in client-facing meetings
Perform quality checks on assigned claims
Perform monthly reviews and process write-offs for assigned accounts
Prepare and deliver employee productivity reports monthly, as well as annual performance reviews
Analyze AR trends to identify process gaps, payer issues, or team training needs
Oversee day-to-day operations and long-term strategy for the Accounts Receivable department
Lead cross-departmental efforts to improve collections, reduce denials, and enhance payer communication
Mentor AR leads and specialists, fostering accountability and professional growth
Manage reporting cadence for leadership, including aging, denial metrics, and appeal outcomes
Drive technology adoption and process automation within AR workflows
Obtain ambulance biller certification within 6 months of employment
Adhere to all QMC HIPAA privacy policies and procedures; this includes always maintaining the confidentiality and security of sensitive patient information
Additional job duties as assigned
Skills/Experience Required:
Education: High School Diploma or equivalent required; BA/BS Degree preferred
5+ years of collections, billing, and/or claims experience
Minimum of 2 years of supervisory experience preferred
Demonstrated mastery of billing and accounts receivable procedures, as well as compliance regulations
Hands-on experience preparing and submitting insurance appeals, including understanding payer denial codes and timely filing limits
Familiarity with ICD-10, HCPCS, and general medical terminology
EMS billing experience strongly preferred; experience in other medical specialties will be considered
Proficiency with various web platforms, including billing software and payer portals
Prior customer service experience, with the ability to work collaboratively with other departments and team members
Intermediate computer skills, including proficiency in Microsoft Word, Excel, and Outlook
Working knowledge of the full revenue cycle management process
Detail-oriented with strong organizational skills
Strong written and verbal communication skills
Ability to lead and motivate a team
Positive attitude with strong interpersonal skills
Ability to create agendas, prepare presentations, and conduct meetings
Strong investigative and research skills, with the ability to resolve complex billing issues
Effective critical thinking and analytical abilities
Ability to work independently in a fast-paced, adaptive environment with minimal supervision
Strong customer service skills and experience
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
#digitech