Bilingual Virtual Front Desk Assistant, English/Spanish
Description:
• Answer incoming phone calls and provide courteous, professional assistance to clients in both English and Spanish
• Schedule and manage patient appointments
• Collect and enter patient demographic and insurance information into the EHR system
• Verify patient insurance eligibility and benefits
• Conduct follow-up calls for claim status inquiries
• Provide general virtual front desk support to ensure smooth practice operations
• Maintain confidentiality and adhere to HIPAA guidelines at all times
• Use phone system applications (GoToMeeting) and EHR; report to point of contact as assigned
Requirements:
• Fluent in English and Spanish (oral and written) – non-negotiable
• Prior experience in a healthcare, medical office, or telehealth support role preferred
• Knowledge of insurance verification and claims processes is a plus
• Strong organizational and communication skills
• Comfortable using EHR systems (training provided)
• Ability to use phone system applications (e.g., GoToMeeting or similar)
• Reliable computer, internet connection, and quiet workspace
• Must complete HIPAA training upon hire
• Availability to work 25-30 hours per week, Tue–Sat, 9:00 AM–5:00 PM EST
• Junior–Senior level experience tier requested
Benefits:
• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community
• Various open roles available
• And more!
Apply Now
Apply Now
• Answer incoming phone calls and provide courteous, professional assistance to clients in both English and Spanish
• Schedule and manage patient appointments
• Collect and enter patient demographic and insurance information into the EHR system
• Verify patient insurance eligibility and benefits
• Conduct follow-up calls for claim status inquiries
• Provide general virtual front desk support to ensure smooth practice operations
• Maintain confidentiality and adhere to HIPAA guidelines at all times
• Use phone system applications (GoToMeeting) and EHR; report to point of contact as assigned
Requirements:
• Fluent in English and Spanish (oral and written) – non-negotiable
• Prior experience in a healthcare, medical office, or telehealth support role preferred
• Knowledge of insurance verification and claims processes is a plus
• Strong organizational and communication skills
• Comfortable using EHR systems (training provided)
• Ability to use phone system applications (e.g., GoToMeeting or similar)
• Reliable computer, internet connection, and quiet workspace
• Must complete HIPAA training upon hire
• Availability to work 25-30 hours per week, Tue–Sat, 9:00 AM–5:00 PM EST
• Junior–Senior level experience tier requested
Benefits:
• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community
• Various open roles available
• And more!
Apply Now
Apply Now