Bilingual, Sponsor Support Specialist
John Hancock is a leading international financial services provider, and they are seeking a Bilingual, Sponsor Support Specialist to contribute to the achievement of line of business goals. The role involves providing expertise and direction on reporting for registered pension plans and ensuring total customer satisfaction through quality service standards. Responsibilities Provides knowledge and expertise for the preparation of reports required by government authorities and pertaining to registered pension plans (DC, DB, IPP, etc.) and other group savings programs ranging from simple to complex in nature Processes AIR/Audit reports in accordance with the audit & control, legislation, and service level agreement requirements applicable to complex plans Provides the necessary support to plan sponsors, intermediaries, consulting actuaries, client auditors, and government authorities on reporting for complex plans Responds professionally and accurately to requests for information from plan sponsors, intermediaries, consulting actuaries, client auditors, government authorities and internal partners on AIR/FS reports pertaining to registered pension plans (DC, DB, IPP, etc.) and other group savings programs ranging from simple to complex in nature Performs a thorough analysis of the data that support the preparation of AIR/Audit reports for complex plans Ensures that the needs of our clients’ auditors are clearly understood and met in a timely manner Enhances knowledge and expertise, keeping up to date on legislation, business practices, compliance, and administration issues related to registered pension plans (DC, DB, IPP, etc.) and other group savings programs Provides support in the coordination of daily workflow and priorities Participates in process improvement activities and departmental initiatives designed to achieve a higher service level, increase cost efficiencies and productivity (as required) Identifies and reports weaknesses and applies financial and operational controls to mitigate risks Ensures compliance with regulatory requirements and internal policies Skills Knowledge of the administration of registered pension plans (DC, DB, IPP, etc.) and other group savings programs Strong knowledge of reporting requirements (AIR/Audit) prescribed by government authorities Strong knowledge of our clients' auditors' reporting requirements Proficiency in Group Savings and Retirement applications and systems (i.e MPS) Strong knowledge of Microsoft Office Suite (mainly Word and Excel) Capacity to communicate complex concepts in layman's terms to clients and/or auditors Bilingual University education in Administration, Finance, Accounting or Actuarial Science, or equivalent experience in the industry Benefits Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) Financial education and counseling resources Generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence Company Overview John Hancock provides financial solutions, including life insurance, mutual funds, and long-term care insurance. It was founded in 1862, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is