Bilingual (Spanish/English) Medical Virtual Assistant
This is a remote position.
Virtual Rockstar is hiring a full-time Bilingual (Spanish/English) Medical Virtual Assistant on behalf of a growing multi-location therapy practice in Texas.
This role is primarily focused on insurance verifications, authorizations, and front desk support — taking key administrative responsibilities off the in-person team so they can focus on delivering exceptional patient care. The ideal candidate is a driven, trustworthy self-starter who is fluent in both Spanish and English and comes in ready to hit the ground running.
This is an excellent opportunity for someone who thrives in a fast-paced, family-like environment and genuinely wants to be a valued member of a growing, patient-centered team.
About Our Client
Our client is a growing multi-location therapy practice with 40 providers dedicated to delivering patient-centered care in a family-like environment. They are a stand-up organization that values integrity, trust, and putting patients first.
Their culture is built on the values of:
Growth
Family-like teamwork
Patient-centered care
Integrity & accountability
Key Responsibilities
Insurance Verification & Authorizations — Primary Focus
Verify patient insurance coverage and check eligibility
Obtain pre-authorizations for procedures and track authorization status
Follow up with physicians regarding authorization signatures — proactively checking in to confirm receipt and avoid delays
Liaise with insurance providers to clarify coverage details
Update patient files with accurate insurance information
Explain insurance benefits to patients clearly and professionally
Track status of pending insurance claims
Assist patients with insurance-related questions and inquiries
Front Desk & Patient Support
Answer inbound calls and assist patients virtually in both English and Spanish
Confirm patient appointments and manage appointment calendar
Handle patient inquiries via phone and email
Handle appointment rescheduling requests
Follow up with patients post-session
Coordinate telehealth appointments
Manage referrals from other healthcare providers
Send personalized patient communications and appointment reminders
Respond to patient FAQs
Maintain a waitlist for appointments
Maintain electronic medical records and ensure patient privacy and confidentiality at all times
Administrative Support
Manage provider schedules and coordinate patient appointments
Generate and send invoices
Prepare documents and manage email correspondence via Microsoft Teams and Outlook
Data entry and generate basic reports
Contact patients for feedback
Transcribe patient interactions as needed
Provide emergency contact details when required
Tools & Systems
Proprietary EMR (custom-built — prior EMR experience in any system accepted)
Microsoft 365 & Microsoft Teams
Google Chrome
Requirements
Fluent in both Spanish and English — this is a hard requirement for this role
Proven experience in insurance verification and prior authorization in a healthcare setting
Comfortable following up with physicians, insurance companies, and patients via phone and email
Strong front desk and patient communication skills — professional, warm, and clear in both languages
Self-directed and driven — able to manage task lists and work independently without micromanagement
Detail-oriented and trustworthy — handles sensitive patient information with discretion
Experience with any EMR system; ability to adapt quickly to a proprietary platform
Proficient in Microsoft 365 and Microsoft Teams
Non-Negotiables
Fluent in Spanish and English — candidates without bilingual fluency will not be considered
Driven and proactive — takes initiative and gets things done without being prompted
Trustworthy and reliable — handles patient data and sensitive communications with integrity
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the Globe
Virtual Rockstar is hiring a full-time Bilingual (Spanish/English) Medical Virtual Assistant on behalf of a growing multi-location therapy practice in Texas.
This role is primarily focused on insurance verifications, authorizations, and front desk support — taking key administrative responsibilities off the in-person team so they can focus on delivering exceptional patient care. The ideal candidate is a driven, trustworthy self-starter who is fluent in both Spanish and English and comes in ready to hit the ground running.
This is an excellent opportunity for someone who thrives in a fast-paced, family-like environment and genuinely wants to be a valued member of a growing, patient-centered team.
About Our Client
Our client is a growing multi-location therapy practice with 40 providers dedicated to delivering patient-centered care in a family-like environment. They are a stand-up organization that values integrity, trust, and putting patients first.
Their culture is built on the values of:
Growth
Family-like teamwork
Patient-centered care
Integrity & accountability
Key Responsibilities
Insurance Verification & Authorizations — Primary Focus
Verify patient insurance coverage and check eligibility
Obtain pre-authorizations for procedures and track authorization status
Follow up with physicians regarding authorization signatures — proactively checking in to confirm receipt and avoid delays
Liaise with insurance providers to clarify coverage details
Update patient files with accurate insurance information
Explain insurance benefits to patients clearly and professionally
Track status of pending insurance claims
Assist patients with insurance-related questions and inquiries
Front Desk & Patient Support
Answer inbound calls and assist patients virtually in both English and Spanish
Confirm patient appointments and manage appointment calendar
Handle patient inquiries via phone and email
Handle appointment rescheduling requests
Follow up with patients post-session
Coordinate telehealth appointments
Manage referrals from other healthcare providers
Send personalized patient communications and appointment reminders
Respond to patient FAQs
Maintain a waitlist for appointments
Maintain electronic medical records and ensure patient privacy and confidentiality at all times
Administrative Support
Manage provider schedules and coordinate patient appointments
Generate and send invoices
Prepare documents and manage email correspondence via Microsoft Teams and Outlook
Data entry and generate basic reports
Contact patients for feedback
Transcribe patient interactions as needed
Provide emergency contact details when required
Tools & Systems
Proprietary EMR (custom-built — prior EMR experience in any system accepted)
Microsoft 365 & Microsoft Teams
Google Chrome
Requirements
Fluent in both Spanish and English — this is a hard requirement for this role
Proven experience in insurance verification and prior authorization in a healthcare setting
Comfortable following up with physicians, insurance companies, and patients via phone and email
Strong front desk and patient communication skills — professional, warm, and clear in both languages
Self-directed and driven — able to manage task lists and work independently without micromanagement
Detail-oriented and trustworthy — handles sensitive patient information with discretion
Experience with any EMR system; ability to adapt quickly to a proprietary platform
Proficient in Microsoft 365 and Microsoft Teams
Non-Negotiables
Fluent in Spanish and English — candidates without bilingual fluency will not be considered
Driven and proactive — takes initiative and gets things done without being prompted
Trustworthy and reliable — handles patient data and sensitive communications with integrity
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the Globe