Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative (Remo
About the position Responsibilities • Provide exceptional customer service to clients in both Spanish and English. • Assist customers with inquiries related to property and casualty insurance products. • Resolve customer issues and provide timely solutions. • Maintain accurate records of customer interactions and follow up on outstanding issues. • Navigate various software systems to access customer information and process requests. • Stay updated on industry trends and changes in regulations affecting insurance products. Requirements • Must be bilingual in Spanish and English. • Licensed in Property and Casualty insurance in the relevant state(s). • Strong communication skills, both verbal and written, in both languages. • Ability to operate a computer, keyboard, telephone, headset, and other office equipment. • Experience in customer service, preferably in the insurance industry. Nice-to-haves • Previous experience in a remote customer service role. • Knowledge of insurance policies and procedures. • Familiarity with customer relationship management (CRM) software. Apply tot his job