Bilingual HR Ops Service Center Representative (T) - (Spanish or Mandarin)

Panda Restaurant Group is the largest family-owned American Chinese Restaurant concept in America, with a mission of delivering exceptional Asian dining experiences. They are seeking a Bilingual HR Ops Service Center Representative who will handle inquiries from Operations associates regarding various HR topics, ensuring excellent service and timely resolutions.ResponsibilitiesResponsible for taking, processing, and resolving standard to complex inquiries from Operations associates on a wide variety of administrative topics covered by the HR Service CenterTopics may include hiring, onboarding, compensation, benefits and other general HR policiesDraws on training, policy manuals, knowledge bases and other tools to quickly resolve the caller’s requests or issuesAccurately uses the available database tools and systems to appropriately record the nature and solution of the callApplies the standard procedures accurately in resolving calls and emails on a timely basisRefers complex issues to higher tiers such as Senior Representative or Supervisor for solutionsProvides excellent guest service to all inquiries via emails, phone calls or chats and accurately provides solutionsTroubleshoots problems and may assist less experienced team member with common questionsMay assist with other administrative tasks such as mailing, child support, processing unemployment claims and responding to government agencies under supervisor’s guidanceSkillsBachelor's degree requiredMinimum one to two years of experience, preferably in a retail/hospitality operations environmentAbility to read, speak, and write in Spanish / MandarinMust be available to work weekendsSuccessful completion of initial and periodically required trainingsObtaining a valid Food Handler's Card within 30 days of employment is a requirement of this positionBenefitsHybrid Work schedule401K with company matchYearly bonus opportunityFull medical, dental, and vision insuranceOn-site fitness center, biometric screen, and flu shot clinicDiscounts at Panda restaurants, theme parks, and gym membershipsPaid time off starting at 15 days with 7 federal holidaysContinuous education assistance and scholarshipsIncome protection including Disability, Life and AD&D insuranceBereavement leaveBenefits available for eligible permanent full time associatesCompany OverviewPanda Restaurant Group provides quick service Chinese food in high traffic locations, including malls, airports and sporting arenas. It was founded in 1973, and is headquartered in Rosemead, California, USA, with a workforce of 10001+ employees. Its website is https://www.pandarg.com.Company H1B SponsorshipPanda Restaurant Group has a track record of offering H1B sponsorships, with 9 in 2025, 10 in 2024, 11 in 2023, 3 in 2022, 3 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply To This Job