Client Services Representative (Entry Level)

ZOLL Medical Corporation is dedicated to improving patient outcomes with innovative technologies in the medical field. They are seeking an Entry Level Customer Service Representative to implement client AED programs, provide support to the Client Services Department, and manage various clerical and project-based tasks while ensuring excellent customer service. Responsibilities Implement client AED programs including Provide support to the Client Services Department Duties will include general clerical and project-based work, as well as projecting a professional company image through in-person and phone interaction Maintain oversight of National Accounts as assigned Extensive phone, email and chat contact with clients Implement new orders to ensure registration is complete Conduct governmental notification of clients who have implemented AED programs Review and understand federal and statutory law as it pertains to AED programs Resolve outstanding service issues such as bounced emails, failed maintenance checks, out of compliance sites & AEDs, sites with no registered responders, and/or duplicate registered serial numbers Create and modify documents using Microsoft Office and Excel Create and maintain compliance documentation Support staff in assigned project-based work Assist in scheduling training classes Obtain rosters from training classes, print and ship certification cards in a timely manner Skills High School Diploma or equivalent Be proficient in Microsoft Word, Excel & Outlook Be able to perform internet related research Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing and filing Possess excellent communication skills, both written and oral Work well under pressure Possess the ability to multi-task Possess experience in customer service Perform cohesively as a team member Possess the ability to apply effective listening skills Be dependable, honest and ethical Creates a culture of mutual respect and a value for effective communication skills and strategies Ability to maintain own workflow and meet deadlines Ability to respond to frequent demands of multiple customers (internal and external) Heightened sense of personal responsibility. Punctuality, attendance & commitment Improves results by generating, encouraging and supporting new ideas Benefits Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Company Overview At ZOLL®, we’re passionate about improving patient outcomes and helping save lives. It was founded in 2004, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship ZOLL Medical Corporation has a track record of offering H1B sponsorships, with 13 in 2025, 6 in 2024, 8 in 2023, 8 in 2022, 2 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.