Bilingual - Customer Solutions Representative - Collector - Jacksonville, FL - Starting June 2026

Ally Financial is a leading digital financial services company focused on customer service and innovative financial solutions. They are seeking a Bilingual Customer Solutions Representative to assist customers with their auto loan accounts by making outbound calls and handling inbound inquiries, while providing exceptional service and resolving payment issues.ResponsibilitiesMake outbound phone calls and handle incoming calls to meet required performance standards and metricsContact Ally auto-loan customers regarding late or missed paymentsUnderstand reasons for delinquency and negotiate payment arrangementsRespond to customer inquiries via phone, workflow systems, and emailResearch and resolve account discrepanciesDocument all interactions clearly and accuratelyMaintain professionalism and accuracy while managing accountsMeet performance standards for call volume, delinquency, and customer satisfactionIdentify and recommend solutions to avoid repossession lossesUse computerized systems for tracking and troubleshootingMaintain strict confidentiality of customer informationAdhere to all state and federal laws in the handling of accountsSkills0+ years of experienceHigh school Diploma or GED equivalentBilingual (Spanish/English) skill are requiredExperience in financial services or a related industry preferredAssociate or bachelor's degree in business or related field may be used in lieu of experienceExcellent listening, verbal, and written communication skillsStrong attention to detail and professional phone etiquetteSales, negotiation, and skip tracing skills preferredProficiency with Microsoft Windows and internet-based applications requiredAbility to multi-task and meet key performance metricsStrong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to managementAbility to work flexible hours, including weekends, holidays, and overtime as neededBenefitsTime Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.Company OverviewAlly Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. It was founded in 1919, and is headquartered in Detroit, Michigan, USA, with a workforce of 10001+ employees. Its website is http://www.ally.com/.



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