Continuous Improvement Specialist

JOB DESCRIPTION:1. Primary Objective of Position• Streamline operational workload by meeting client commitments andobjectives.• Analyze processes to enhance existing workflows by eliminatinginefficiencies, bottlenecks, unnecessary steps, and simplifying tasks.• Maximize the value, performance, and efficiency of the installed solution bydriving continuous improvements in organizational processes, products, andservices.• Identify optimization opportunities using key performance indicators (KPls)and implement them accordingly.• Monitor KPls to assess the impact of improvements and adjust strategies asneeded.2. Major Accountabilities• Ensures that all activities are performed in compliance with quality systemrequirements.• Support the service team in resolving reactive issues.• Reinforce customer and technical ambassador training through short trainingsessions (maximum 1 hour).• Proactively work to improve the performance of the automation solution andachieve client objectives. For example, enhancing workflow or balancinganalyzers.• Implement new features associated with updates to TWM, TSM, and AMSversions. For instance, adding value through AMS modules like the average ofnormal module or quality control module.• Success in this role is measured through customer survey documentation.3. Education• Degree in pharmacy/ biology/ chemistry/ health sciences or similar.4. Background• Proven track record in a similar position supported by management andcustomer references.• Successful engagement with customers, specifically lab staff.• Strong communication skills.• Technical expert for product line responsibility.• Strong experience in use of analytical tools and software.• Troubleshooting skills.5. Impact of position• Improve customer satisfaction to achieve 100% renewals.• Increase the value of Abbott’s solution, creating barriers to exit.• Ensure compliance with commitments made to the client duringbidding.• Meet client objectives throughout the project’s lifecycle.• Empower clients and technical ambassadors to independently managethe installed solution.• Guarantee the implementation of software updates and new featuresthat enhance Abbott’s solution value.The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY:Support ServicesDIVISION:CRLB Core LabLOCATION:Spain > Quintanavides : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 50 % of the TimeMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Not Applicable

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