Bilingual Customer Service Representative
Insight Pest Solutions is the fastest growing residential home service company in Canada. With this progress comes a demand for driven and self-motivated individuals to grow alongside our company as we expand across Canada and into new opportunities. As a company, we’re constantly improving and expanding our services through ongoing research and development for more environmentally sensitive products, safer methodology, applications, and creative ways of doing business.Insight offers homeowners a pest prevention and home maintenance package that will remove and prevent mosquitoes, ants, wasps, ticks, spiders, and mice from entering homes through a seasonal maintenance program. To meet the needs of our clients, we are constantly seeking and challenging new ways that redefine service delivery and expectations.Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion.Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you in an effort to ensure that you are able to fully participate in the process.
Position: Bilingual Customer Service RepresentativeJob Type: Full-Time, PermanentLocation: Remote (Canada-based)Schedule: Monday to Friday — choose one of the following shifts:8:00 AM – 4:00 PM EST9:00 AM – 5:00 PM EST12:00 PM – 8:00 PM EST(Average of 40 hours per week)Compensation: $19.35 CAD/hourStart Date: Immediate (based on candidate availability)The Big Picture: Meaningful Connections Start With YouAs the first point of contact for clients at Insight Pest Solutions, you’ll set the tone for every interaction. Whether through a phone call or digital message, your positive energy, empathy, and problem-solving mindset will help deliver tailored solutions that meet each client's unique needs. By consistently delivering outstanding service, you'll play a key role in building trust, strengthening long-term client relationships, and upholding our reputation for excellence in customer care.Position Summary - Responsibilities:Receive and handle inbound calls in a timely and professional mannerDeliver first-class customer experiences answering questions and providing information in response to concerns and requests.Offer alternative solutions where appropriate with the objective of retaining the clients’ businessInvestigate, probe, and resolve inquiries and complaints. Update appropriate databases as required.Manage and maintain CRM systems and databasesComplete outbound calls to clients on an as needed basis.Liaise with the appropriate department representatives to address any customer concerns or inquiriesEnsure all requests comply with existing policies and procedures prior to processing.Enjoy fast-paced days full of problem solving by connecting with client callsPerform other tasks assigned by the direct supervisor as, and when, required.What You'll Bring:1+ years of experience working in a call centre environmentSelf motivated individuals who are able to work with little supervisionPossesses excellent verbal and written communication skillsEmpathetic and professional towards customersStrong organizational skills and the ability to multitaskPossesses an eagerness to learn and work in a team settingRobust ability to problem solve under pressure and seek support when appropriate. Our ideal candidate is resilient and takes initiative to examine problems through both an analytical and creative lensMust be proficient in both French and English
RequirementsA private, quiet, distraction-free, workspace with a door you can shut and work without interruptionDisciplined work ethic - a self-starter with the ability to work independently in a fast-paced environmentIndividual headset equipment is preferredAccess to a personal laptop and/or computerInternet Download Speed of 50 Mbps or greaterInternet Upload Speed of 15 Mbps or greaterConnection has less than 100ms of latency (ping)Hotspots, dial-up and wireless connectivity are not acceptable connections.
Position: Bilingual Customer Service RepresentativeJob Type: Full-Time, PermanentLocation: Remote (Canada-based)Schedule: Monday to Friday — choose one of the following shifts:8:00 AM – 4:00 PM EST9:00 AM – 5:00 PM EST12:00 PM – 8:00 PM EST(Average of 40 hours per week)Compensation: $19.35 CAD/hourStart Date: Immediate (based on candidate availability)The Big Picture: Meaningful Connections Start With YouAs the first point of contact for clients at Insight Pest Solutions, you’ll set the tone for every interaction. Whether through a phone call or digital message, your positive energy, empathy, and problem-solving mindset will help deliver tailored solutions that meet each client's unique needs. By consistently delivering outstanding service, you'll play a key role in building trust, strengthening long-term client relationships, and upholding our reputation for excellence in customer care.Position Summary - Responsibilities:Receive and handle inbound calls in a timely and professional mannerDeliver first-class customer experiences answering questions and providing information in response to concerns and requests.Offer alternative solutions where appropriate with the objective of retaining the clients’ businessInvestigate, probe, and resolve inquiries and complaints. Update appropriate databases as required.Manage and maintain CRM systems and databasesComplete outbound calls to clients on an as needed basis.Liaise with the appropriate department representatives to address any customer concerns or inquiriesEnsure all requests comply with existing policies and procedures prior to processing.Enjoy fast-paced days full of problem solving by connecting with client callsPerform other tasks assigned by the direct supervisor as, and when, required.What You'll Bring:1+ years of experience working in a call centre environmentSelf motivated individuals who are able to work with little supervisionPossesses excellent verbal and written communication skillsEmpathetic and professional towards customersStrong organizational skills and the ability to multitaskPossesses an eagerness to learn and work in a team settingRobust ability to problem solve under pressure and seek support when appropriate. Our ideal candidate is resilient and takes initiative to examine problems through both an analytical and creative lensMust be proficient in both French and English
RequirementsA private, quiet, distraction-free, workspace with a door you can shut and work without interruptionDisciplined work ethic - a self-starter with the ability to work independently in a fast-paced environmentIndividual headset equipment is preferredAccess to a personal laptop and/or computerInternet Download Speed of 50 Mbps or greaterInternet Upload Speed of 15 Mbps or greaterConnection has less than 100ms of latency (ping)Hotspots, dial-up and wireless connectivity are not acceptable connections.