AWS Connect Developer

Overview: The AWS Connect Developer / Engineer will be responsible for the end-to-end development and deployment of our AWS Connect contact center solution. This includes designing and configuring IVR flows, integrating AI-powered bots, and ensuring seamless integration with existing systems. The ideal candidate will have a strong background in AWS services, contact center technologies, and a commitment to delivering high-quality customer service solutions. This is a temporary position expected to last 6 to 8 months during the development and post-implementation phases. Qualifications: • Bachelor’s degree in computer science, Information Technology, or related field. • 3+ years of experience working with AWS services, particularly AWS Connect. • Applicant must reside within continental United States • US Citizenship required • Strong knowledge of IVR systems, contact center operations, and customer service solutions. • ServiceNow experience • Experience with AI technologies • Excellent problem-solving skills and ability to troubleshoot complex issues. • Strong communication skills and ability to work both independently and as part of a team. • Ability to pass all pre-hire requirements including background inveistigation and drug screen Preferred Qualifications: • AWS Certified Solutions Architect or AWS Certified Developer certification. • Experience with other AWS services such as S3, DynamoDB, CloudFormation, etc. • Knowledge of additional programming languages such as Python, Node.js, or Java. • Experience with contact center analytics and reporting tools. Responsibilities: • Design, develop, and implement AWS Connect architecture for the contact center based on best practices • Create and configure IVR flows to enhance customer interactions • Integrate AI-powered bots to handle common customer inquiries • Ensure integration with ServiceNow and other backend services • Seamlessly migrate infrastructure from existing vendors to AWS Connect • Customize AWS Connect user interface and routing logic to meet business requirements • Implement contact flows, queues, routing profiles, and other AWS Connect features • Thoroughly test all components of the contact center solution • Troubleshoot and resolve any issues or performance bottlenecks • Optimize system performance and customer experience • Monitor the performance and usage of the contact center solution • Implement necessary updates and improvements • Provide ongoing support and maintenance to ensure the system’s reliability and efficiency • Create comprehensive documentation for the contact center solution • Crosstrain internal teams on the use and maintenance of AWS Connect All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply tot his job