Associé(e), AdminPlus / AdminPlus Associate

Sun Life is a leading international financial services organization providing insurance, wealth and asset management solutions. They are seeking a detail-oriented AdminPlus Associate to support their Member Direct Billing service, ensuring accurate billing and member inquiries are handled efficiently. Responsibilities Manage day-to-day member direct billing tasks based on unique client plan designs and administrative processes Send and follow up on Pre-Authorized Debit (PAD) agreements Maintain accurate member status and transaction information in our administrative system Validate payments and action daily uploads Follow up on member status changes, coverage adjustments, and non-payment of premiums Collaborate with internal teams on premium collection and member inquiries Process refund requests and maintain up-to-date member balances Administer monthly fee calculations and reporting for applicable clients Act as a subject matter expert on member direct billing during new implementations and investigations Skills Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide Billing, payroll or accounting experience Experience with billing systems and processes Proficiency in Microsoft Excel, Word, and database management Positive attitude and commitment to delivering high-quality service Understanding of Group Benefits and administrative practices Excellent attention to detail and organizational skills Ability to adapt to changing priorities and multitask effectively Strong analytical and problem-solving skills Ability to work effectively in a cross-functional team environment Benefits Flexible Benefits from the day you join to meet the needs of you and your family Wellness programs that support the three pillars of your health – mental, physical, and financial Collaborative and supportive team environment Continuous learning and development opportunities Competitive salary and benefits package A hybrid work environment Company Overview Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives. It was founded in 1865, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is