Association Solutions Coordinator (Washington, WA, US)
We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
JOB OBJECTIVE
The Coordinator provides high quality administrative, operational, and governance support to ensure a seamless member experience and the effective functioning of the associationâs governance programs. The position serves as a central point of coordination for membership services, committees, elections, awards, and board related activities, supporting volunteer leaders and staff while ensuring accuracy, continuity, and alignment with association policies, bylaws, and strategic priorities. This is an excellent opportunity to build a foundation for a career in mission-based organizations. #LI-Remote
COMPENSATION: $24.00 hourly, based on relevant experience and skills.
MAIN RESPONSIBILITIES
GOVERNANCE SUPPORT
Work alongside the Executive Director and provide support to the assigned committees and ensure the chair is organized and has the information they need to effectively lead
Provide oversight and project management for the governance timeline of the association that includes: awards, scholarships, elections, activity reports, business meeting, committee appointments and board meetings.
Provide administrative support to committees to include scheduling/hosting meetings, roster maintenance, delivery of board/committee action items, etc.
MEMBERSHIP SERVICES
Work alongside the Director of Communities and serve as primary customer service for the association
Answer questions regarding member benefits, membership categories, and application process; identify any reported âroadblocksâ or process problems
Support membership renewal cycles and address day-to-day phone and email member inquiries and requests, including updating member profiles, revising invoices, membership status, receipt of payment, and MLA W-9 forms
Process any manual membership payments in a timely fashion
Monitor, triage and answer the membership email box
Manage online login requests; assist users with login issues or email changes
MLA ANNUAL CONFERENCE
Manage institutional requests for registration bulk purchasing, including invoice creation
Assist with creating speaker registrations pre-conference
Create registration discount coupons and communicating with attendees in keeping with Association policy
Provide support to plenary and/or keynote speakers
OTHER
Serve on appropriate MCI USA Matrix Teams; and function as an MCI USA Team Member in accordance with MCIâs corporate vision and guiding principles.
All other duties as assigned
JOB REQUIREMENTS
REQUIRED
AA or Bachelorâs degree or equivalent;
At least three yearsâ experience in an electronic customer service environment
Excellent communication skills (written & oral)
Applicant must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity
PREFERRED
Experience or interest in membership associations, public charities, accreditation services and events management a plus
Ability to provide excellent customer service even in difficult situations or with difficult users
PROFESSIONAL AND LEADERSHIP COMPETENCIES
Provides accurate, timely administrative support with strong attention to detail
Organizes and maintains records, documentation, and information across systems
Manages multiple tasks and deadlines effectively
Communicates clearly and professionally with members, volunteers, and staff
Uses standard technology and tools to support daily work
Handles confidential information with discretion
SPECIFIC TECHNICAL SKILLS
Experience with complex customer service systems or Association Management Systems preferred
Technical proficiency with Microsoft Office (Teams, Word, Excel, Outlook, PowerPoint), general computing skills, and familiarity with databases
Benefits Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
PTO
13 paid company holidays, including closure Christmas Eve through New Yearâs Day
401K
Medical, dental, vision and supplementary insurances
Employer-paid group life insurance, short-term and long-term disability
Employer-paid family building benefit (fertility, adoption and surrogacy)
Employer-paid mental health benefit
Pet discount program
Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
JOB OBJECTIVE
The Coordinator provides high quality administrative, operational, and governance support to ensure a seamless member experience and the effective functioning of the associationâs governance programs. The position serves as a central point of coordination for membership services, committees, elections, awards, and board related activities, supporting volunteer leaders and staff while ensuring accuracy, continuity, and alignment with association policies, bylaws, and strategic priorities. This is an excellent opportunity to build a foundation for a career in mission-based organizations. #LI-Remote
COMPENSATION: $24.00 hourly, based on relevant experience and skills.
MAIN RESPONSIBILITIES
GOVERNANCE SUPPORT
Work alongside the Executive Director and provide support to the assigned committees and ensure the chair is organized and has the information they need to effectively lead
Provide oversight and project management for the governance timeline of the association that includes: awards, scholarships, elections, activity reports, business meeting, committee appointments and board meetings.
Provide administrative support to committees to include scheduling/hosting meetings, roster maintenance, delivery of board/committee action items, etc.
MEMBERSHIP SERVICES
Work alongside the Director of Communities and serve as primary customer service for the association
Answer questions regarding member benefits, membership categories, and application process; identify any reported âroadblocksâ or process problems
Support membership renewal cycles and address day-to-day phone and email member inquiries and requests, including updating member profiles, revising invoices, membership status, receipt of payment, and MLA W-9 forms
Process any manual membership payments in a timely fashion
Monitor, triage and answer the membership email box
Manage online login requests; assist users with login issues or email changes
MLA ANNUAL CONFERENCE
Manage institutional requests for registration bulk purchasing, including invoice creation
Assist with creating speaker registrations pre-conference
Create registration discount coupons and communicating with attendees in keeping with Association policy
Provide support to plenary and/or keynote speakers
OTHER
Serve on appropriate MCI USA Matrix Teams; and function as an MCI USA Team Member in accordance with MCIâs corporate vision and guiding principles.
All other duties as assigned
JOB REQUIREMENTS
REQUIRED
AA or Bachelorâs degree or equivalent;
At least three yearsâ experience in an electronic customer service environment
Excellent communication skills (written & oral)
Applicant must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity
PREFERRED
Experience or interest in membership associations, public charities, accreditation services and events management a plus
Ability to provide excellent customer service even in difficult situations or with difficult users
PROFESSIONAL AND LEADERSHIP COMPETENCIES
Provides accurate, timely administrative support with strong attention to detail
Organizes and maintains records, documentation, and information across systems
Manages multiple tasks and deadlines effectively
Communicates clearly and professionally with members, volunteers, and staff
Uses standard technology and tools to support daily work
Handles confidential information with discretion
SPECIFIC TECHNICAL SKILLS
Experience with complex customer service systems or Association Management Systems preferred
Technical proficiency with Microsoft Office (Teams, Word, Excel, Outlook, PowerPoint), general computing skills, and familiarity with databases
Benefits Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
PTO
13 paid company holidays, including closure Christmas Eve through New Yearâs Day
401K
Medical, dental, vision and supplementary insurances
Employer-paid group life insurance, short-term and long-term disability
Employer-paid family building benefit (fertility, adoption and surrogacy)
Employer-paid mental health benefit
Pet discount program
Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!