[Remote] Customer Service Specialist/Follow-up

Note: The job is a remote job and is open to candidates in USA. Iowa Radiology is a patient-centered practice that promotes a compassionate approach to medicine. They are seeking a Customer Service Support Specialist/Follow-up to assist patients with inquiries, manage account updates, and ensure timely payments while maintaining high-quality imaging services.ResponsibilitiesAssist patients with inquiries on their accounts through inbound telephone calls, written correspondence, emails and voicemailsUpdate insurance and demographic information for patients within our account receivable system. Updates may be received from a variety of sources such as phone, email, and traditional mailDocument all actions taken on an accountProcess credit card payments through the merchant processing systemProvide price quotes and billing expectations for upcoming appointmentsWork with patients to set up amicable payment plans and help them execute payment methods to ensure timely paymentsInvestigate outstanding claims with insurance companies from the outstanding tickler queue in the billing system. Follow-up should be completed by searches via the company’s websites or other payer portals when available. Take the necessary actions to resolve the accountUpdate insurance and demographic information as updates are received from a variety of sourcesDocument all actions taken on an accountProvider credit balance information to the refund department when necessaryProvide payment posters with documentation to post insurance responses when appropriateReview return mail from patients and insurance companies; research and take necessary actions based on protocolsReview, document, distribute, resolve, and scan any misc. correspondence from incoming mail or faxInvestigate electronic claim rejections and take necessary actions to resolve these issuesReview Health insurance claim forms and attached information for accuracyWork probate estate claims on deceased accountsReview electronic claim rejections from payers. Research rejection message, make necessary changes and rebill the servicesReview pre-eligibility checks, verify if suggested charges are appropriate, and make necessary changesWork with clinic staff when billing and balance inquires take place in the patient-facing clinicsScan and index documentation into the document management systemWork as a contributing and collaborative team member with others in the billing office to complete billing processes timely, effectively, and efficientlyAttend all staff meetings and education workshops/training and notify Billing Manager of any questions/training needed to perform the roleReport any issues relating to staffing, morale, work methods, and procedures to the Billing Manager in a timely mannerPerforms other duties as assignedSkillsHigh school diploma or equivalent GED requiredMust be able to read, write, and speak English fluentlyMinimum of two (2) years of billing and insurance experienceExperience with email, internet, and Microsoft office productsAbility to communicate effectively with both internal team members and external customersExcellent organizational skills and the ability to multi-task and make quick but accurate decisionsContinuous speaking, hearing, and visual effortMust have the ability to communicate effectively and work independentlyContinuous mental and visual concentration requiring attention-to-detail and accuracyMust possess manual dexterity to operate computer and other office equipmentAbility to perform repetitive tasks associated with technology use (phone, computer, applications, and software)Must be able to bend, stoop, kneel, or crouch as part of job functionsAbility to lift and carry up to twenty-five (25) pounds when necessaryKnowledge of procedure codes, diagnosis, and insurance specifications preferredBenefitsHealth, Dental, and Vision InsuranceLife InsuranceShort-term and Long-term Disability InsurancePaid Time Off and Paid Holidays401k Retirement PlanReferral ProgramCompany OverviewIowa Radiology specializes in diagnostic and interventional imaging services that include CT scan, MRI, ultrasound, X-ray and fluoroscopy. It was founded in 2001, and is headquartered in West Des Moines, Iowa, USA, with a workforce of 51-200 employees. Its website is https://www.iowaradiology.com/.