Associate Surety Solutions Representative

RLI Insurance Company is a unique player in the insurance industry, dedicated to providing exceptional service and results. The Associate Surety Solutions Representative will deliver front-line operational and customer support for surety underwriters, assisting with inquiries and ensuring alignment with customer needs. Responsibilities Provide basic operational and customer support to administrators, agents, brokers and policyholders Effectively communicate via telephone, chat or email with various internal or external channels In response to basic inquiries, research and develop the appropriate answer based on customer channel Effectively communicate with the Surety Group to ensure proper handling of operational and customer inquiries Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken In response to inquiries from customers, prepare appropriate response ensuring alignment with the customer’s needs Assist with other duties as needed Skills Typically requires a high school diploma; for Agency Operations, P&C license is preferred, and will be required within 3 months of employment 0+ years of related experience for consideration[OR] equivalent level of education and experience Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels P&C Licensing Required Ability to provide excellent customer service support in a timely and friendly manner Detail oriented with good organizational skills Ability to follow procedures as outlined by management Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment Ability to perform quality work while meeting processing deadlines Experience supporting niche insurance products Benefits Employee Stock Ownership plan (ESOP) 401(k) — automatic 3% company contribution Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings) Paid time off (PTO) and holidays Paid volunteer time off (VTO) to support our communities Parental and family care leave Flexible & hybrid work arrangements Fitness center discounts and free virtual fitness platform Employee assistance program Comprehensive medical, dental and vision benefits Flexible spending and health savings accounts 2x base salary for group life and AD&D insurance Voluntary life, critical illness, & accident insurance for purchase Short-term and long-term disability benefits Training & certification opportunities Tuition reimbursement Education bonuses Company Overview RLI is a U.S.-based specialty insurer that serves niche property, casualty and surety markets. It was founded in 1965, and is headquartered in Illinois City, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship RLI Insurance Company has a track record of offering H1B sponsorships, with 5 in 2026, 6 in 2025, 6 in 2024, 13 in 2023, 4 in 2022, 7 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.