Associate Professional, Inside Sales- Appraiser Solutions

Cotality is a company dedicated to making the property industry faster, smarter, and more people-centric. The Associate Professional in Inside Sales will work on a phone-based sales team in the real estate appraisal industry, focusing on customer retention, sales growth, and providing exceptional customer service.ResponsibilitiesWork on an inside phone-based sales team in the real estate appraisal industryProduct knowledge: Learn and promote company products and services - www.alamode.comSales Retention: Help existing customers with their annual subscription renewalsSales Growth: Engage with existing customers via phone and email to understand their needs and recommend additional suitable productsOrder Processing: Accurately process customer orders, ensure timely follow-upProblem-Solving: Address and resolve customer inquiries, complaints, technical issues and business objections of current and prospective customers in a professional and timely mannerRecord Maintenance: Documenting client and prospective client needs, level of engagement, and applicable sales intelCustomer Service: Provide exceptional service to both customers and prospectsCollaboration: Work closely with others on the sales team and in other departments to ensure a seamless customer experienceSkills1+ years of customer service experienceSolid written and verbal communication skillsProficient in Google Chrome, Microsoft Word and OutlookAble to ask questions and quickly identify solutions for our customersComfortable with making cold calls to prospective clientsStrong customer service skillsCoachable and able to implement changes based on constructive criticismWorks well in a team environment as well as independentlyProficient PC skills, including Microsoft SuiteTechnologically adeptSales experience preferred but not requiredBenefitsGenerous PTO and 11 paid holidays, plus well-being and volunteer time off.Up to 16 weeks of fully paid parental leave and a baby stipend.Multiple medical plan options with mental health and wellness support offerings.401(k) with company match and vesting after one year.$400 annual well-being stipend and tuition assistance up to $5,250.Recognition Rewards, Referral bonuses, exclusive discounts and more!Company OverviewCotality is a technology firm helping property professionals with data, valuations, surveys and retrofit solutions. It was founded in 2005, and is headquartered in Solihull, Solihull, GBR, with a workforce of 1001-5000 employees. Its website is https://www.cotality.com/uk/.



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