Associate IT Client Support Analyst
About the position As an Associate IT Client Support Analyst with Parallon, you will provide technical support to end users, troubleshoot, diagnose, and repair end user systems, and collect information through constructive customer conversations. You will access all available support tools and staff to resolve issues. This role is part of an organization that is devoted to giving back, with colleagues having invested over 156,000 hours volunteering in communities last year. Responsibilities • Provide technical support to the end user • Provide troubleshooting, diagnosis, and repair for end user systems • Collect information through constructive customer conversation • Access all available support tools and staff to resolve issues Requirements • Experience with call center techniques • Competency in call center tracking tools • Prior experience supporting customers in use of application software • Proficiency in using support software tools • Mobile device support experience • Apple product support experience • Strong understanding of HCA security-related procedures • Understanding of Healthcare technology industry • Basic network troubleshooting and support experience • General desktop support experience • Position required high speed internet 25 MB Download and 15 MB Upload, No WiFi Benefits • Comprehensive medical coverage with low copay options • Dental and vision benefits • Life and disability coverage • Flexible spending accounts • Supplemental health protection plans • Auto and home insurance • Identity theft protection • Legal counseling • Long-term care coverage • Moving assistance • Pet insurance • Free counseling services for emotional, physical, and financial wellbeing • 401(k) Plan with a 100% match on 3% to 9% of pay • Employee Stock Purchase Plan with 10% off HCA Healthcare stock • Family support through fertility and family building benefits • Referral services for child, elder, and pet care • Consumer discounts through Abenity • Education assistance including tuition and student loan support • Colleague recognition program • Time Away From Work Program including paid time off and family leave • Employee Health Assistance Fund offering free coverage based on income Apply tot his job